**Email info@rspcasouthport.co.uk for an application form to apply. CV's alone will not be considered**
Post: Receptionist (Animal Care Support Assistant-ACSA)
Employer: RSPCA Southport, Ormskirk & District Branch (Reg. Charity No: 232258)
Location:RSPCA Southport, Ormskirk & District Branch
Animal Centre
New Cut Lane
Southport
PR8 3DW
Reports To: Business Manager (BM)
(n.b. in the absence of the BM the postholder will report to the assigned duty manager [normally the Animal Centre Manager])
Responsible For: N/A

• Overall Purpose of the Job

Act as the first point of contact for the general public, supporters and volunteers contacting the Animal Centre and ensuring the RSPCA Southport, Ormskirk & District Branch is portrayed as professional, caring and informative in response to all enquiries.
Provide excellent customer service, whether face-to-face, by telephone or by responding to emails in a professional and timely manner.

• Dimensions

Branch targets and budgets are agreed on an annual basis and these will inform the personal targets agreed at the annual performance review. Progress towards personal targets will be reviewed at regular one-to-one meetings with the line manager.

• Principal Responsibilities

Customer Care

• To deal with enquiries from the RSPCA inspectorate, Trustees, staff, volunteers and the general public on a range of issues including animal acceptance, adoption and rehoming, enquiries from foster carers, management of the Centre, shop and responding to enquiries whether face-to-face, by telephone or via email.
• To meet and greet people upon arrival at the Centre and provide a professional, customer centred approach to all those visiting the Centre.
• To provide the full range of reception services in a timely and professional manner.
• To support the animal adoption process including initial interview, administrative support and as directed by the BM & Animal Care Manager.
• To liaise with colleagues in other departments, RSPCA trustees and volunteers as directed.
• To maintain a positive social media presence on our relevant pages, keeping information up today, replying to messages, creating eye catching posts, and advertising events/fundraisers.

Cleaning & Hygiene

• To ensure and maintain the cleanliness of all areas of reception both public and private plus any supporting storerooms, toilets and kitchens
• To follow all biosecurity procedures in place at the centre as these impact on reception and visitors to the site.

Animal Care

• To book appointments for animals at the consulting veterinary surgery as required.
• To ensure that all acceptance, adoption and post-adoption processes and procedures are conducted correctly, thoroughly and professionally.

Animal Fostering

• To assist the fostering coordinator in the development and support of the fostering network and support members of the fostering team
• To assist the recruitment, induction, development and retention of Branch volunteers and foster carers as directed by centre management and the fostering coordinator.
• To promptly deal with enquiries from both existing and potential foster carers.

Administration & Record Keeping

• To be responsible for the efficient recording, filing and retrieval of all administrative records relating to animal acceptance, adoption, fostering and rehoming procedures.
• To maintain records, registers and statistics as required by management
• To use a variety of software packages including MS Word, MS Excel, Google Docs and Google Sheets.
• To support management in the updating of animal records on Anilog.
• To ensure case animal records are maintained to the appropriate standard.

Animal Centre Shop

• To manage the centre shop including merchandising & display, restocking and stock control, checking pricing, sell/use by dates.

Financial Management

• To reconcile takings whether for the centre shop, adoptions, donations or other areas of activity on a daily, weekly and monthly basis, highlighting discrepancies to the centre manager
• To implement the agreed financial procedures to deal with the receipt, handling and banking of all monies received

Health & Safety
While at work staff are required:

• To take care of their own Health and Safety and that of others who may be affected by their acts of omissions.
• To ensure that they follow all procedures laid down in the Health and Safety manual and as instructed.
• To cooperate with centre, Branch and Society policies and procedures for Health & Safety.

Security

• To make sure the reception area and all related stockrooms are secure, both before work commences and when work finishes.
• To ensure all monies are placed in the safe at the end of the working day.

Maintenance

• To report any faulty equipment, lighting, heating, ventilation, equipment etc. to the appropriate authority within the establishment.
• To ensure the centre and associated land and buildings are kept in a clean and tidy state.

General

• To attend meetings and training courses as required.
• To undertake such other duties as directed from time-to-time by the line manager or senior management.

Job Context

• Work is assigned by the Business Manager, the duty manager acting in the absence of the BM or senior management.
• Work is carried out in accordance with Branch procedures which are governed by the RSPCA licensing regime, the Society’s veterinary guidelines and other relevant RSPCA policies, procedures and advice.
• Work is assessed through regular one-to-one meetings and annual performance reviews with targets set by the line manager and senior management.
• The role is a non-management customer facing role within the animal care team.

Additional Information
The postholder may be required to drive the centre vehicle on Branch business as directed by the line manager or senior management.

• The role will include regular weekend working and may, on occasion, involve some unsocial hours.

Job Type: Full-time
Pay: £11.44 per hour
Expected hours: 38.75 per week
Benefits:

• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Weekend availability

Education:

• A-Level or equivalent (required)

Experience:

• Working in an office environment: 1 year (preferred)
• Reception: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 29/10/2024
Reference ID: ACSA 24
Expected start date: 02/12/2024