Office Administrator/Receptionist - Learner Administration
Job Summary:
We are currently seeking a detail-oriented and organised Office Administrator/receptionist to join our team. The ideal candidate will be proficient in computerised tasks and have experience with Microsoft Office and Share Point. They will also be customer-focussed and able to provide the highest level of customer service and support to all visitors, learners and staff.
Responsibilities:
Welcoming of visitors
Answer and direct phone calls
Processing of learner trackers and reviews
Processing of certificates and dispatching them
Processing learner application emails
Setting learner applications up ready to onboard
Updating learner plans
Hastening H&S certifications through the awarding body
Hastening compliance documents
Booking of learner exams
Invigilating functional skills exams for learners
Ensure learner data is accurately inputted and saved to the LMS
Conducting learner audits
Creating cohort profiles
Updating of data on PICS
Creating and sending learner documents on docusign for completion
Filing and archiving data as required
Other administrative duties as necessary to support the business objectives.
Competence and qualifications:
Competent user of MS Office suite
Experience of using Share Point services
Qualified to L3 in Business Administration or equivalent
Able to demonstrate good levels of attention to detail
Able to demonstrate good organisational skills and time management
This is a fantastic opportunity for an Administrative professional to join an OFSTED rated “Outstanding” training academy where your contributions will support the learning experience for our apprentices and learners. If you meet the qualifications and are looking for a challenging role, we would love to hear from you!
Job Types: Full-time, Permanent
Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Walsall: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 5 years (required)
• Administrative experience: 5 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: INC068
Expected start date: 04/11/2024