Are you looking for a career where you can make a difference?
With your support, what if every phone call you receive helped change someones life?
When you are talking to women and men on the phone to arrange consultations, you'll understand that they are facing an emotionally complex decision and you will find the right appointment for them in an impartial and caring way.
The Appointment Advisor is the first point of contact for all BPAS clients. You will primarily make appointments and answer all client related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service.
Based in our Booking & Information centre in Leamington Spa, you get to work with a friendly group of people, in a modern well-equipped office that offers free parking, a break room with tea, coffee and snacks, and excellent facilities nearby for your lunch break.
This role will become hybrid once your 2 week training (at Head Office) has been completed and signed off.
Home to over 100 colleagues, the Booking & Information Centre (BIC) deal with over 6000 contacts on a weekly basis via phone and email. The BIC team are non-judgmental and offer first class client care.
If you enjoy speaking to people over the phone and you have customer service experience then this could be the perfect role for you! We're looking for someone to work 16 hours per week, more details regarding the working pattern can be found below.
As an advisor you are the first point of contact for BPAS clients which makes this role all the more rewarding.
Main duties of the job
We are looking for candidates who:

• Are confident when dealing with a wide range of queries
• Can problem solve effectively to find solutions for our clients.
• Have excellent communication & listening skills.
• Can remain calm in stressful situations.
• Are non-judgmental & can offer first class client care
• Are computer literate
• Have great attention to detail
• Have strong interpersonal skills

We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our clients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.
If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS.
In return, BPAS has generous benefits for our employees:

• Life assurance cover at 3 times your salary
• 34 days annual leave per year including the bank holidays
• A defined contribution pension scheme.
• Family friendly policies including enhanced maternity leave

You will also have access to our employee benefits programme through BHSF which includes

• Special health & wellbeing services including discounted gym membership, healthcare cash plan, & network benefits, online discounts site.
• Colleague assistance telephone helpline
• Lifestyle offers for you & your family - this includes various salary sacrifice schemes, counselling services & free private GP appointments.

About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Location: Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
This role will become hybrid once your 2 week training (at Head Office) has been completed and signed off. The hybrid arrangement will be 2 days in the office and 1 day working from home
Salary: £13.57 to £15.28 per hour depending on experience
We also offer a premium payment of time and a half for working on weekends
Hours Per Week: 16 hours per week; shift pattern will be provided 2 weeks in advance
Hours of Work:
Shift 1 - 16 hours Flex between the times of Thursday & Friday between 11am and 7pm and Saturday 8am till 4pm.
Shift 2 - 16 hours flex over 4 days, Tuesday to Friday between 2pm and 6pm.
Shifts longer than 6 hours will include 30 minutes unpaid break
Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 08.30 - 16.30. Dates will be confirmed at interview

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Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Qualifications
Essential

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience
Essential

• Previous experience of telephone work.
• Excellent communication and listening skills, with the ability to remain calm in stressful situations
• Able to problem solve effectively in order to find solutions for clients

Desirable

• Previous customer care call centre environment experience
• Geography of UK

Job Types: Part-time, Permanent
Pay: £13.57-£15.28 per hour
Expected hours: 16 per week
Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Weekend availability

Application question(s):

• Do you support a woman's right to choose abortion?
• How much call-centre or customer service experience do you have? Please specify which one.
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• This vacancy is working part time for 16hrs per week over a flexible contract where your rota is given 2 weeks in advance. Are you able to commit to this? (details of shift times are on the advert)
• The role requires you to work at our Head Office in Leamington Spa (CV34 6RQ) in a hybrid working arrangement- can you commute to here upto 3 days a week?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Warwick