Fig Flex Offices is the dedicated serviced office provider of FI Real Estate Management, one of the UK’s largest Asset Management & Commercial Property companies. Our aim is to provide high-quality flexible office-space solutions to businesses across the United Kingdom. Part of our offering to our clients is a unrivalled management and centre team to assist our customers with queries.
We are currently looking for an Assistant manager to join our successful team in Gloucester, in a full time permanent basis.
The focus of an Assistant Manager is to support the Community Manager/Area Manager with the day-to-day operations of the Business Centre and assist in providing an exemplary customer experience to both our customers and Tenants of the wider buildings.
Role Responsibilities:
Sales and Marketing
· Ability to cover viewings in exceptional circumstance (full training on products to be provided)
· Ensuring full product and service knowledge.
· Involvement and contribution to Fig Flex Offices social media initiatives and represent Fig Flex Offices at business social events.
· Ensure up to date and comprehensive knowledge of immediate competitors.
Customer Service
· Providing a world-class front of house service to both the building occupiers and Fig Flex business centre clients
· Shared management responsibility of reception team members with the Community Manager/Area Manager (if applicable)
· Involvement in client move in / out procedures and completion of associated paperwork.
· Ability to maintain a professional and customer obsessed culture.
· Ensure preparation and maintenance of all client files / records.
· Handling client and Tenant enquiries and acting in a timely fashion, overseeing team dealing with day-to-day administration.
· Facilitating the set-up of client’s connectivity and telephony systems, providing support where necessary in conjunction with Fig Flex Offices chosen providers.
· Ensuring reception and all communal areas are welcoming, clean and tidy, safe and professional at all times.
· Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully training in the AV equipment to assist clients / customers.
Maintaining Standards
· Ensure all security procedures are always maintained (both for the Building & Fig Flex Offices Business Centre)
· Ensure all issues have been attended to in a timely manner, with progress and record of the outcome to include response times to all requests.
· Ensure general housekeeping checks to all floors, kitchens and toilets are conducted to maintain a high level of cleanliness and ensure that full stocked kitchens and break out areas to include all health and safety elements daily, weekly, monthly.
· Working closely with the building management team to support each business functions to ensure standards are maintained and all functions have cover when needed.
· Liaise with maintenance support providers regarding any building maintenance issues.
· Adhere to all company policies and procedures.
· Weekly and Monthly reporting into the Business Operations & Strategy Manager on centre performance in the absence of the Centre Manager.
Finance
· Liaise with financial controller for matters relevant to payments.
· Liaising with client / financial controller on invoice queries.
· Check delivery notes against supplier invoices.
· In liaison with financial controller, escalating payments from clients in line with procedure.
· Have an understanding and awareness of business policy / procedure for any non-payment or late payments.
Competencies for the role:
· Excellent communication and interpersonal skills
· Experience in a management position
· Basic knowledge of Microsoft systems (Outlook, Excel, Word) and ability to learn other systems
· Positive personality and can-do solution focused approach to problem solving
· Relevant experience in a customer facing role
· Relevant experience in the serviced office or office-based environment is desirable but not essential
· Ability to work with little supervision and act on own initiative.
· Team player and ability to plan, prioritise and implement workload.
Full training will be provided on product/service knowledge and technical aspects of the role.
Company Benefits

• 25 Days Holidays, plus bank holidays
• Modern offices
• Competitive Salary
• Company Pension
• Sick Pay
• Company Events
• Birthday off (after successful completion of probationary period)
• Healthcare

If you interested in this exciting opportunity and you want to find out more please click 'Apply' and send us your up to date CV.
Job Types: Full-time, Permanent
Benefits:

• Company pension
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 3 years (required)
• Assistant manager: 2 years (required)
• Serviced Offices: 1 year (preferred)

Location:

• Gloucester, Gloucestershire (required)

Work Location: In person
Reference ID: Assistant Manager - Gloucester