Pinnacle Group are looking to recruit a dedicated Income Assistant to undertake a range of income collection support. Your responsibilities will include the collection of rent and service charge income and to provide a coordinated, flexible effective income collection service.
You will be joining our Affordable Housing team based in Brockley, Southeast London. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes. You will need excellent communication skills, a strong understanding of housing regulations, and a compassionate approach to customer service. If you are passionate about making a positive impact on people's lives and supporting vibrant communities, we would love to hear from you.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:

• Provide support to the Income Team on all income collection tasks including former tenant arrears, garage arrears, leasehold arrears, and Universal Credit/Housing Benefit administration.
• To provide administrative support to the Income team,
• Provide assistance to Income Officers in collection of low-level rent arrears. To include taking payments, setting up Direct Debits and signposting for specialist advice.
• To respond to customer telephone queries and email enquiries To ensure confidentiality is maintained in all matters relating to clients and their records.
• Effective use of IT equipment and software including housing and property management software.

Skills Required

• GCSE Maths & English Grade C or above or equivalent is essential
• Experience working in rent income collection for a housing association or local authority is ideal
• Experience in using housing management systems is ideal
• Competent using a wide range of Microsoft Office packages particularly Excel, Word, Power Point, Teams and Outlook.
• Excellent communication skills (listening, written and oral) with an excellent standard of numeracy and literacy.

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

Brockley Mock