Job title: D365 BC Continuity & Support Consultant
Reports to: Business Solutions Team Leader
Location: Role can be based from any of our Manchester, Leeds or Reading locations (Hybrid working available)
Hours: Monday to Friday, 37.5 hours per week
Salary: Competitive + benefits


About BCN:
BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.
Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!


Focus of the role:
We are looking for a NAV/BC Consultant to be responsible for 2nd and 3rd line support and escalations.
As a continuity consultant, you’ll be able to manage and prioritise workloads for yourself whilst also supporting and developing the first line support members, all whilst being highly considerate of BCN’s operational agreements with customers, the service desk SLAs and associated KPI’s.
You will work closely with consultants, developers, project managers and account managers for support handovers, support take over projects, other services, feedback handling, new change requests handling and to resolve customer service tickets quickly, efficiently and to the customer’s satisfaction.


Person, Skills & Experience:

• Be able to manage your priorities in a fast-changing environment.
• Dynamically shift between a senior guiding/mentoring position, and a senior hands-on customer support position.
• Act as a point of escalation for service tickets requiring enhanced management and consideration.
• 2nd and 3rd line Support where needed.
• Mentor 1st line support team members with passion for developing others and encouraging progression.
• Develop the service offering and contribute to best practice escalation processes.
• Have excellent customer facing and communication skills and be able to manage customer engagements effectively.
• Participate in ‘handover’ activities when customers come onboard in support.
• A real sense of responsibility. Have a ‘take-charge’ attitude and exceptional professional pride.
• Have excellent time management skills and ability to meet tight deadlines.
• 5+ years’ experience supporting all versions of Dynamics NAV/Business Central, ideally from NAV 2009 to BC Saa S.
• Good working knowledge of all Dynamics NAV/BC application areas.
• Proven track record managing a ticket stack.
• Strong understanding of the MS Office Suite.

Desirables:
No CAL/AL development skills required, however ability to debug is desirable.
Basic report layout design skills desirable.
A working knowledge of Warehousing operations is desirable.
A working knowledge of Manufacturing is a plus.
Any accounting experience / qualification is a plus
MB800 Certified desirable.


Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy
• Competitive salary and the ability to progress
• Enhanced holiday allowance increasing with length of service, plus bank holidays, we even give you the day off if you’re working to celebrate your birthday
• Did we mention holidays? Yes we did, but you will also have the option to buy more
• Hybrid working policy – your wellbeing matters to us
• Company pension scheme
• 6-months of full pay during maternity leave – subject to length of service
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
• State-of-the-art office with free parking
• Balancing work, life, and fitness can be challenging, so we offer a free 24-hour on-site gym at our Manchester and Leeds locations to make it easier to stay active
• Long service gifts to celebrate all the milestones
• “Teach the Techie” sessions ran by our very own experts, where team members can share knowledge, learn new skills, and stay updated on the latest industry trends
• Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots lots more.