United Kingdom Job Openings
Blaise Veterinary Referral Hospital
Client Care Advisor (Weekends Only)
Longbridge
PART TIME
August 28, 2024
Client Care Advisor (Weekends Only)
Blaise Veterinary Referral Hospital, Birmingham, West Midlands
Discipline: Non-clinical Support
Part Time
£23,860 pro-rata per annum
We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Advisor at Blaise Referral Hospital, our cutting-edge multidiscipline referral hospital.
Join a team you are proud to be a part of
IVC Evidensia is proud to have established over 100 referral sites in our UK and Ireland network throughout the years. However, our newest venture, Blaise, presents a unique opportunity to be part of an extraordinary project right from its inception. We are building from the ground up, giving you the chance to contribute to something truly special. Sustainability is at the core of our mission, and our Positive Pawprint strategy has inspired us to incorporate green and well-being initiatives into the hospital, aligning with our commitment to the environment and sustainability.
A hospital designed for excellence
Opened in November 2023 and spanning an impressive 36,000 sq ft, our hospital is one of the largest in the UK. With the capacity to treat up to 10,000 pets annually, we provide a comprehensive range of specialist-led multi-discipline veterinary referrals and offer round-the-clock emergency care services to pet owners across the Midlands. Conveniently located with easy access from the A38 through Longbridge, our site is an integral part of the West Longbridge regeneration project.
Responsibilities:
In this exciting and varied role, you will:
- Be the initial point of contact with referring vets, partner practices and pet owners in making appointments.
- Welcome clients and their pets in a friendly and professional manner.
- Working within a strong team dedicated to delivering a high standard of client care.
- Maintain and update electronic and physical medical records accurately and securely. Ensure confidentiality of sensitive information in compliance with privacy regulations.
- Collect fees for services rendered, process payments, and issue invoices or receipts.
- Monitor and order office and reception supplies as needed.
- Collaborate with the maintenance team to ensure cleanliness and organisation of the reception area, waiting room, and common areas.
What We’re Looking For:
- Previous receptionist experience or the ability to demonstrate excellent customer service skills.
- Experience in an animal environment preferred.
- Strong customer service skills with a friendly and compassionate demeanour.
- Proficiency in using office equipment, computer software, and electronic medical record systems is essential.
- Familiarity with veterinary medical terminology, procedures, and common medications is advantageous.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
We Care, We Dare, We Share...
At IVC Evidensia, our values drive everything we do. Our dedicated teams embody these values day in and day out. We are determined to foster this culture of compassion, innovation, and collaboration.
Working Pattern:
This is a part-time position, working 17 hours per week, which consists of two 8.5 hours shifts on Saturday and Sunday each week.
Why join us?
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Blaise Veterinary Referral Hospital, Birmingham
1601 Bristol Road South, Longbridge, B45 9UA, United Kingdom
Animals treated
Small animals
Any questions before ing?
Speak to Bethany Baker from our recruitment team who would be happy to help you with any questions you have before ing for this role.
Talent Executive
Bethany Baker
bethany.baker@ivcevidensia.com
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