• Be the initial point of contact with referring vets, partner practices and pet owners in making appointments.
• Welcome clients and their pets in a friendly and professional manner.
• Working within a strong team dedicated to delivering a high standard of client care.
• Maintain and update electronic and physical medical records accurately and securely. Ensure confidentiality of sensitive information in compliance with privacy regulations.
• Collect fees for services rendered, process payments, and issue invoices or receipts.
• Monitor and order office and reception supplies as needed.
• Collaborate with the maintenance team to ensure cleanliness and organisation of the reception area, waiting room, and common areas.

• Previous receptionist experience or the ability to demonstrate excellent customer service skills.
• Experience in an animal environment preferred.
• Strong customer service skills with a friendly and compassionate demeanour.
• Proficiency in using office equipment, computer software, and electronic medical record systems is essential.
• Familiarity with veterinary medical terminology, procedures, and common medications is advantageous.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Blaise Veterinary Referral Hospital, Birmingham

1601 Bristol Road South, Longbridge, B45 9UA, United Kingdom

Speak to Bethany Baker from our recruitment team who would be happy to help you with any questions you have before ing for this role.

Bethany Baker