United Kingdom Job Openings

Hamilton Specialist Referrals

Client Care Assistant (12-Month Fixed Term Contract)

High Wycombe

FULL TIME

August 28, 2024

Client Care Assistant (12-Month Fixed Term Contract)

Hamilton Specialist Referrals, High Wycombe, South East

Discipline: Non-clinical Support

Full Time

£25,000-£27,000 per annum

We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Assistant at Hamilton Specialist Referrals.

As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.

You will be responsible for answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner. You will maintain clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy.

A hospital designed for excellence

Situated just outside of High Wycombe (J4, M40), Buckinghamshire, Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility.

The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases.

Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care.

Working Pattern:

This is a full-time position requiring 40 hours per week. The schedule is Monday through Friday, with weekend shifts (Saturday and Sunday) on a 1:4 rotation, compensated with time off in lieu (TOIL). Shifts are varied, consisting of 8 hours per day plus a 30-minute unpaid break, with working hours between 08:00 and 20:00. This is a 12-Month Fixed Term position.

What We’re Looking For

Prior experience in customer service or reception desk roles
Preferred experience working in an animal care environment
Strong verbal and written communication skills
Excellent organisational skills with a keen attention to detail

Why join us?

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Hamilton Specialist Referrals

Cressex Business Park, Halifax Road, High Wycombe, HP12 3SD, United Kingdom

Animals treated

Small animals

Any questions before ing?

Speak to Bethany Baker from our recruitment team who would be happy to help you with any questions you have before ing for this role.

Talent Executive

Bethany Baker

bethany.baker@ivcevidensia.com

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