Client Development Administrator
Closing date for applications: Friday 18th October
Start Date: November, pending any notice period
Full-time, Remote (must be able to travel to London once per month)
Salary: £22,500 per annum starting salary
About Us
Knowledge Brief is a forward-thinking provider of leadership and management apprenticeships, offering exceptional learning experiences through our innovative digital platform, comprehensive training, and engaging learning content. We specialise in delivering top-quality programmes and apprenticeships that have a significant impact. Our effective learning tools have enabled us to build a diverse client base spanning industries such as media, financial services, government, retail, and several NHS Trusts, among others. Due to a period of exciting growth, we are currently looking for a Client Development Administrator to join our Commercial team.
Role Overview
Join our dynamic Commercial team and become part of a vibrant, motivated, and ambitious group of individuals dedicated to driving business growth and delivering exceptional service. At Knowledge Brief, we inspire leadership at all levels and foster a collaborative and supportive work environment.
As a Client Development Administrator, you will play a crucial role in supporting our Commercial team with various administrative tasks. Your responsibilities will include managing data, conducting market research, generating leads, and ensuring the accuracy of our CRM system. This role is ideal for someone who excels in organisation and detail-oriented work, without the need to handle client interactions directly over the phone or on Teams.
What’s On Offer?
Full-time role
£22,500 per annum starting salary
Remote working from home, with monthly in-person meetings in London (travel expenses paid)
At Knowledge Brief, staff well-being is a priority, and we provide a range of benefits and initiatives, including:

• Investment in staff CPD, with dedicated study days each month for your personal development
• Flexible working arrangements to support work/life balance
• 5.6 weeks of annual leave plus bank holidays, with a 2-week closure over Christmas and New Year
• Opportunities to engage in various growth projects beyond your day-to-day responsibilities
• Charity days and company away days
• Ongoing well-being initiatives

Responsibilities Include:

• Data Management: Accurately upload and manage client and prospect information in our CRM system, ensuring data is up-to-date and correct.
• Lead Generation: Identify prospects and generate leads through market research and other lead generation strategies.
• Market Research: Conduct detailed research on potential clients, industry trends, and contract opportunities.
• Appointment Booking: Schedule and manage appointments for the Commercial team, ensuring all details are properly recorded and communicated.
• Customer Service: Responding to our company enquiries inbox, andswering FAQs and signposting clients in the right directions
• Administrative Tasks: Work with CSV files, conduct mail merges, and manage large datasets with attention to detail and accuracy.

Ideal Candidates Will Showcase Some or All of the Following Requirements:

• Attention to Detail: A meticulous approach to data management, ensuring accuracy and precision in all tasks.
• Organisational Skills: Excellent organisational abilities, with the capacity to manage multiple tasks and priorities effectively.
• Communication Skills: Outstanding written and verbal communication skills, able to engage professionally with colleagues and clients.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships and work collaboratively within a team.
• Experience with Office 365: Proficiency in Office 365 applications, with the ability to manage spreadsheets, databases, and mail merges.
• Autonomy: Able to proactively manage own workload from home, trustworthy and responsible.
• Desirable Experience: Experience in the learning & development or apprenticeships sector is advantageous but not essential.
• While the role is remote, the candidate must live within a 2-hour commute of London.

If you are interested in becoming part of the Knowledge Brief Family and would like to be considered for this exciting vacancy, please submit an up-to-date CV, and we will be in touch. For extra sparkle, you can attach a cover letter describing how this role in particular is an exciting prospect for you.
I look forward to hearing from you!
Nathan
People Partner
Knowledge Brief
Knowledge Brief is an Equal Opportunities employer. All qualified candidates will be considered.
Job Type: Full-time
Pay: From £22,500.00 per year
Benefits:

• Additional leave
• Company events
• Company pension
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you live within a 2-hour commute of London?

Experience:

• administration: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London, EC3R 6AF
Application deadline: 20/10/2024