Do you have Customer Service and Administration experience? We’re on the hunt for a talented Client Services Administrator to join our friendly team in Winnersh. You’ll have the benefit of working Monday to Friday, just 35 hours per week, no evenings or weekends! You will also be rewarded with all the great benefits of working with one of the UKs largest independent Insurance Brokers – Towergate Health and Protection.
Initially you will work from our office in Winnersh, with convenient transport links, alongside our welcoming and supportive team. Once you’re feeling confident and your training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.
Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.
What does a Client Services Administrator here do?

• Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
• Respond to queries from both clients and insurers in a pro-active manner.
• Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
• Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
• Ensure that client records and our in-house system is always kept up to date.
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

What are we looking for in our next Client Services Administrator?

• Experience within Group Risk is desirable.
• Previous administration experience.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• Strong Microsoft package ability.
• Willingness to develop.
• Customer centric approach.
• Efficient and reliable.

In return you will be welcomed and supported by Towergate Health and Protection, part of our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holiday.
• Opportunity to progress your career across the entire Ardonagh family.
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
• Pension scheme for when you feel it’s time to retire.
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing.
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
• One day paid volunteering to give back to our communities.
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community.
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer much more than just a fantastic and inclusive culture with hybrid working, apprenticeships, bonus, participation in our annual Spotlight Awards, Community Trust and our recognition portal – Applause, all of this with a supportive management team. We are a growing business that are focused on developing our team from within and the opportunities to progress within our company are vast.
So, what are you waiting for? Apply today and one of our team will be in touch.
Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.
Why not check us out on Linked In to find out what life’s really like at Ardonagh.
Who are we?
Towergate Health and Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world.
We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from people who are looking for opportunities to work with us and help our business grow.
Job Types: Full-time, Permanent
Pay: Up to £23,400.00 per year
Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Financial planning services
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Transport links
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• RG41 5R: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?
• To allow us to add you to our internal tracking system, please confirm your e-mail address. (Required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in RG41 5R
Reference ID: ARD1021804