Job TitleCourse Administrator
DepartmentNOAH Training Pathways
Reporting toHead of Training
Main role and purpose of positionThe Noah Academy seeks to address poverty by helping people to realise their full potential, through training and employment support.
This post-holder will be the ‘front-of-house’ for all Noah short courses. Advise learners on which course or service, deal with learner referrals from various partners. Ensure information is recorded accurately. They will need to be regularly at the venues across Central Bedfordshire, supporting the tutor and course coordinator. They will deal with administration and inquiries for the services. They will maintain databases and records as required by the funders.
Main duties and responsibilities

• Advise Learners' on which course would be suitable

• Deal with all inquiries including answering the phone, and emails from customers and visitors.

• Update any schedules and registers to ensure accurate information is available at all times

• Ensure the tutors have materials and resources for the course

• Provide day to day administrative support to ensure the smooth running of the courses

• Support in general office admin including ordering materials, archiving and photocopying

• Support the Co-ordinator with student inductions

• Maintain records required by commissioner, filing reports and information as required by given deadlines.

• Any other duties deemed appropriate by your line manager.

• Signpost clients to other NOAH services which may meet their needs

Qualifications and experienceSuccessful applicants will have:

• Excellent customer services skills or confidence to engage with others professionally

• Experience within a project management or customer facing environment

• Be able to demonstrate the ability to work as part of a team but also work under their own initiative.

• Good IT Skills including Word and Excel

• Outgoing and confident - happy to answer the phone and chat to clients and tutors in person

. Must have a driving licence and access to their own car

• Act as a representative of NOAH always and in a manner befitting the organisation

• Take a responsible approach to your personal development – manage and update own skills base to ensure quality service delivery and engage fully with all training offered

• Take a flexible approach to working hours (within scope of the agreed working week)

• Travel across your region will be required

• The post holder may from time to time be asked to undertake other duties as specified by the line manager.

NOAH policies and equal opportunitiesAll duties to be carried out in accordance with the policies and procedures of NOAH Enterprise, including the Equal Opportunities
policy.
Values and ethos
NOAH is a charity that helps people experiencing homelessness, extreme poverty, and other disadvantages to make positive changes in their lives. We do this by providing care and advice services, training and wellbeing workshops, and opportunities for employment.
We are a Living Wage Foundation Employer and are committed to promoting wellbeing and a work-life balance amongst our staff.
NOAH is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment and our Safeguarding Policy and Procedure.
Job Types: Part-time, Permanent
Pay: £12.92 per hour
Expected hours: 20 per week
Benefits:

• Additional leave
• Casual dress
• Company events
• Employee discount
• Gym membership
• Health & wellbeing programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bedford MK40 2AA: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 28/11/2024