About us and this opportunity
Cricket Green Medical Practice is a forward-thinking, well established GP surgery in South West London. We provide care for a patient population of close to 12,000, working alongside a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.
We have a permanent opportunity for an Administrator to join our busy medical surgery in Mitcham and work alongside a great team of GPs, administrators and receptionists. In this role, you will be working with our highly supportive and skilled admin team, which will include manning the reception desk in a very busy surgery. The administrative tasks you can expect are shown below. Experience working in a similar environment, such as a GP, NHS, dental or veterinary practice, or in a similarly fast-paced customer-facing environment, will be an advantage.
We are open to applications from candidates of all backgrounds, who can offer excellent patient service skills. This role is offered on a permanent and full-time basis but we are happy to hear of your individual requirements.
About the role
You can expect a very busy and varied day, with a structured rotation of administrative duties and patient-facing reception duties. Key aspects of the role include as below, but are not restricted to:

• Act as IT administrator for the Practice, providing day to day operational support on IT matters.
• Assist the Practice Manager and the Admin Supervisor with tasks such as (but not limited to):

+ patient registration and referrals
+ processing incoming correspondence
+ adding medical codes to the clinical record
+ summarising medical notes
+ responding to enquiries from patients and other healthcare services
+ processing prescription requests
+ processing medical reports

• Cover reception as required, which will include tasks such as making appointments; welcoming patients; answering telephones promptly and dealing with queries; and keeping the reception area clean and tidy at all times.

About you
You will have excellent administrative skills, acquired in a customer service environment. You will show patience and resilience when dealing with patients, some of whom may be feeling upset or distressed because of their personal circumstances. A professional and calm manner will help.
To thrive in this admin role, you will need excellent organisation skills and the ability to prioritise. Everyone is expected to muck in to deliver an excellent service to our patients. This is a very busy environment and we will provide the necessary training. The willingness and confidence to ask questions so that all patient queries are answered accurately is an important mindset to have in a medical practice. We don’t mind questions because we don’t mind you learning and developing in the role.
This role requires you to work with Word, Excel at, at least, an intermediate level. We will train you on our internal systems if you are not familiar with them already.
What you can expect

• A work pattern of Monday to Friday, 37.5 hours per week full-time (times every day may vary as our surgery opens late on some days). This role is to be worked on site, at the Practice.
• A starting rate of pay of at least £13.15 per hour (c. £25,642 per annum minimum). The rate of pay is reviewed regularly.
• Four weeks annual leave, plus the bank holidays (pro rata for part-time working).
• A 6-month probationary period.
• Eligibility to join our pension scheme.

This appointment is subject to a Disclosure and Barring Scheme (DBS) check, satisfactory references and the right to work in the UK.
If the number of applications is high, we reserve the right to start interviewing before the application deadline. We always endeavour to come back to each applicant but please allow up to 4 weeks for the selection process to take its course.
Job Type: Full-time
Pay: From £13.15 per hour
Expected hours: 37.5 per week
Ability to commute/relocate:

• Mitcham, CR4 3DA: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative experience: 1 year (required)
• using Word and Excel: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 04/10/2024