United Kingdom Job Openings

Spire Healthcare

Customer Service/Sales Advisor

Wrexham

FULL TIME

September 23, 2024

Private Patient Sales Advisor | Wrexham | Full time | Permanent | 37.5 hrs per week | £23,497 per annum + Excellent benefits
Spire Yale Hospital, Wrexham is currently looking to recruit for a Private Patient/Customer Service Sales Advisor to join our fantastic team on a permanent basis.
Spire Yale Hospital is one of North Wales’ leading private hospitals and we take pride in delivering high-quality care. We offer fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
Working hours: Monday to Friday and shifts anywhere between 8 am and 6 pm. Occasional weekends will be required on a rota basis.
Contract type: Permanent
As Private Patient Sales Advisor you will be responsible for professional handling of self-pay enquiries in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.
Please note, that the position is based at Spire Yale Hospital, Wrexham but calls will be will taken across our NW and Merseyside hub consisting of Spire Yale, Spire Liverpool and Spire Wirral Hospitals.
Duties and responsibilities

Effective, professional handling of self-pay enquiries via phone calls, emails or face to face meetings with prospective self-pay customers
Prepare sales quotations, invoices, and record data for patients in a timely manner
Convert self-pay enquiries to outpatient appointments or tests or treatment in order to meet monthly conversion, self-pay revenue and admissions targets
Diary lead and call-back management to ensure all enquiries and post appointments follow-ups (e.g. calls, emails and face to face meetings) are completed in a proactive and timely manner
Maximise conversion opportunities through a high level of customer service, enquiry management, sales, leadership and mentoring skills
Meet team and individual targets relating to conversion, revenue and appointments

Who we're looking for

The successful candidate must have excellent customer service skills
Strong IT and telephone skills are required
Healthcare experience would be an advantage
SAP knowledge would be beneficial
Organised and with a keen eye for detail as accuracy is a key requirement for the position

Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Car Park
Free DBS
Free Uniform
Private medical insurance
Life assurance

We commit to our employee’s well-being through work life balance, on-going development, support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

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