Job Introduction

We’re looking for someone like you…
The role of the Data Analyst Learning Mentor will be to critically monitor progression within the learning journey and assure the effectiveness of the learning experience through to End Point Assessment. There will be a significant amount of learner and employer support as the Single Point of Contact (SPOC) for matters relating to the programme/qualification allocated.
Purpose of the role

• Create, strengthen and own relationships with Employers and Apprentices
• Manage the progression of a caseload of Apprentices (dependent on nature of portfolio)
• Take overall responsibility for each Apprentice’s journey, providing pastoral care
• Ensure Apprentices are efficiently signposted to the Firebrand resources they need for success
• Organise infill training to support the courses attended by each Apprentice
• Ensure that each Apprentice has a record that is accurate and funding compliant
• Meet KPIs, including; success and timely success measures

Key responsibilities

• Create relationships with new Employers and Apprentices to help them move forward
• Strengthen current relationships and manage accounts in a way that builds trust in our training organisation
• Manage accounts for Employers and Apprentices of all shapes and sizes from large businesses to small start-up companies
• Provide advice in every area to help the Employer and Apprentice prosper, whether it be additional Technical Knowledge support or wellbeing Manage the progression of a caseload of circa 50 Apprentices (dependent on nature of portfolio)
• Overall responsibility for the timely progression of a full caseload
• Ensuring a high-quality Apprentice experience that is compliant with ESFA funding guidelines and OFSTED

Skills and Knowledge

• Process compliance
• Familiarisation with the Awarding Organisation (AO) standards
• Familiarisation with the Ofsted CIF 2015 and EIF 2019
• Ability to understand, interpret and comply with company policies, process and employment law
• Experience in the IT sector and/or proven timely achievements track record of an IT Technical Sales caseload.
• Ability and willingness to travel (on occasion