• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.

• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.

• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

• Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

• Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc)
• Providing an excellent customer service to all (students, staff, clients)
• Liaising with internal departments in support of administrative tasks
• Managing sufficient material stock levels in support of course demand
• Acting as the first point of contact for facilities / building issues (building management, landlord and contractors)
• Managing the facilities Cloud FM portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress)
• Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual external H&S audits, covering general H&S and Fire Risk
• Building and maintaining close relationships with contractors, students, and staff

• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Ability to work within in a team environment as well as independently
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and Power Point

BPP are proud to be a Disability Confident employer, if you need any reasonable adjustments for the interview process, please just let us know!

Customer Service Advisor

• Salary £23400 - £23400
• Frequency Annual
• Job Reference bppuniversity/TP/477/225
• Contract Type Permanent
• Closing Date 14 December, 2024
• Job Category Facilities
• Business Unit Facilities & Customer Services
• Location Reading, United Kingdom
• Posted on 14 November, 2024