Job Title: Deputy Manager
Reports to: Home Manager
Location: [Diss IP21]
Company Overview:
Join a leading care home group that values making a meaningful impact on lives. With over 2,000 dedicated professionals, we’re proud to be among the top 20 large UK care home groups for eight consecutive years, supporting more than 1,500 residents. Recognized as #1 for work wellbeing by Indeed’s Better Work Awards 2023, and holding a 4.7 rating on Glassdoor, we prioritize the well-being of our team and are a Real Living Wage employer. If you’re passionate about delivering exceptional care and supporting a great team, we’d love to hear from you!
Role Overview:
As a Deputy Manager, you’ll play a key role in ensuring the smooth operation of our care home. You’ll collaborate closely with the Home Manager to uphold quality standards, adhere to regulations, and provide a supportive environment for both residents and staff. This role involves leading and mentoring staff, managing daily operations, and stepping into the Manager role as needed.
Key Responsibilities:

• Operational Support: Assist the Care Home Manager in managing the daily operations of the care home.
• Leadership: Provide guidance and support to care staff, including assistants, nurses, and support workers.
• Acting Manager: Take on managerial duties in the absence of the Home Manager.
• Quality Care: Ensure residents receive high-quality, person-centered care in line with their individual plans.
• Resident Well-being: Monitor and assess residents’ needs, adjusting care plans as required.
• Staff Development: Supervise, train, and mentor staff, conduct performance reviews, and address training needs.
• Safeguarding: Handle safeguarding concerns, serve as the lead for safeguarding in the Home Manager’s absence, and ensure compliance with policies.
• Regulatory Compliance: Maintain adherence to health, safety, and infection control regulations.
• Communication: Foster effective communication with residents, families, healthcare professionals, and external agencies.
• Emergency Procedures: Ensure staff are trained in emergency protocols and equipment is properly maintained.
• Record Keeping: Maintain accurate records related to resident care, staff training, and regulatory compliance.
• Community Engagement: Promote resident participation in social activities and nurture a sense of community within the care home.

Skills and Experience:

• Experience: Proven experience as a Deputy Home Manager or in a similar role.
• Resident Engagement: Ability to understand and meet the needs of residents.
• Safeguarding Knowledge: Competence in managing safeguarding issues and abuse cases.
• CQC Standards: Familiarity with Care Quality Commission (CQC) standards.
• Relationship Building: Strong skills in maintaining effective relationships with care professionals, families, and staff.
• Care Planning: Ability to involve residents and their families in care planning and evaluation.

What We Offer:

• Supportive Environment: A caring team committed to making a difference.
• Career Growth: Opportunities for professional development and advancement.
• Wellbeing Benefits: Access to wellbeing initiatives, including comprehensive induction, training, and employee assistance programs.

Are you ready to contribute to a supportive and rewarding environment? Apply now to join our dedicated team and make a difference in the lives of our residents and staff.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Additional pay:

• Bonus scheme
• Performance bonus
• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Free parking
• Health & wellbeing programme
• Life insurance

Flexible language requirement:

• English not required

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you require sponsorship?

Experience:

• Deputy Manager: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person