End User Computing Engineer
Reporting To: IT Service Manager
Location: Rugby, Warwickshire
Remuneration Package: £26,000-43,000
Closing date for applications via Indeed including CV and covering letter: 30/09/2024
No Agencies
· Who are you
You are aware and knowledgeable of new technology solutions . You are able to suggest recommendations for network support maintaining network plans and planning infrastructure runs. You are able to communicate SLAs and develop an understanding of common tools to manage and ensure the business stays within those SLA’s.
· Who are we
Lorax EPI is at the forefront of the product stewardship sector, with a passionate team of over 50 professionals based in Rugby, Warwickshire. Established in 2014, we are dedicated to transforming the landscape of environmental compliance through our innovative cloud software solutions and expert consulting services. Our work empowers companies worldwide to navigate and simplify the complexities of environmental regulations, including packaging legislation, plastics taxes, and Extended Producer Responsibility (EPR) regulations.
As a Certified B Corporation® since 2022, Lorax EPI is committed to the highest standards of social and environmental performance, accountability, and transparency. We are proud to be an equal opportunities employer, fostering a diverse and inclusive workplace where every team member is valued, respected, and has the opportunity to contribute to our mission.
· Company values
o Environment
§ In all our operations we aim to do what is right, what is best and what is fair. Operating with ethics in all our business relationships is at the centre of our strategy. We operate in a way that respects the natural environment and encourage our community to do the same.
o Community
§ No one person, employee or customer is an island. We succeed together and we don't look for excuses when things go wrong.
o Excellence
§ Details, details, details. Whether you're working with numbers, words or code, details will make the difference. We push for perfection, but never at the expense of progress.
o Integrity
§ Say what you mean, mean what you say. Work hard regardless of who is or isn't watching. We foster a working culture of transparency and open communication that encourages honesty and loyalty. Our working relationships are based on trust.
· What we offer
o Benefits package for the role, see below
· Key responsibilities
o Ensure that all service and support functions remain responsive to customer needs
o the service catalogue and wider IT service operations knowledge library is maintained
o adequate reporting and service standards are met for their specific service
o all technical change is communicated and managed, with appropriate governance
o a programme of continual service improvement is put in place across the wider service delivery function
· Required Attributes
Information security
You can maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. You can design, implement and operate controls and management strategies to allow this (Relevant skill level: working).
System integration
You understand and can design network services that integrate with existing or new services, including cloud services and infrastructure (Relevant skill level: working).
Technical understanding
This specific knowledge underpins your ability to deliver the responsibilities and tasks for the role and enables you to apply the required breadth and depth of technical knowledge. You actively stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies (Relevant skill level: working).
Continual service improvement
You can identify and explore opportunities for service and business improvement. You can suggest improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed (Relevant skill level: practitioner).
IT infrastructure
You know how to support, design and implement infrastructure technologies and solutions such as: computing, storage, networking, physical infrastructure, software, commercial off-the-shelf (COTS) and open source packages and solutions, and virtual and cloud computing, including Iaa S, Paa S and Saa S. Experience of managing the latest versions Windows Server, Windows Pro, Microsoft Office 365 is essential. Knowledge of administration within O365, Azure (Azure AD) and AWS (Amazon Web Services) (Relevant skill level: working).
Incident management.
You can coordinate the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. You can identify the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers. You understand the relevant change management tools and processes such as ITIL and have experience of working within SLA specified deadlines (Relevant skill level: practitioner).
Join Us:
If you are ready to use your skills and passion to contribute to a more sustainable future, we want to hear from you. Apply today to become part of a team that values innovation, sustainability, and making a positive impact.
VISA Statement:
Please take note that Lorax EPI does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence to sponsor any individuals for Skilled Worker Sponsorship.
Hybrid Working Policy:
Lorax EPI has a Hybrid Working Policy that comes into force after a probationary period, typically 6 months. During the probationary period employees are expected to be in the Rugby office. Following successful completion of the probationary period employees can then discuss with their line manager the possibility of working remotely 2-3 days per week, if appropriate.
Selection Process
o CV and Cover letter submission due 30/09/2024
o Lorax Review (throughout the application period)
o Preliminary telephone interviews
o Selection Process activities
o Final interviews
Lorax will review submissions throughout the application period and reserves the right to close the selection process early if a satisfactory candidate is identified. We recommend that you apply for this role as soon as possible rather than wait until the published closing date.
Job Type: Full-time
Pay: £26,000.00-£43,000.00 per year
Additional pay:

• Yearly bonus

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rugby, CV21 1FD: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• End User Computing: 5 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Rugby, CV21 1FD
Application deadline: 30/09/2024