Food and Beverage Hotel Colleagues - £12 per hour for 18+ (Seasonal and Permanent Opportunities available)
Gretna Green Ltd
At Gretna Green Ltd, you’ll be part of a company with over a century of history and a bright future ahead. Working here means joining a close-knit team where your contributions truly matter, in a place where tradition blends with innovation. Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.
Job Description:
As a Food and Beverage Assistant at Gretna Green Ltd, you'll be an essential part of delivering unforgettable guest experiences across our award-winning restaurants, bars, and event spaces. This role is more than just supporting day-to-day operations; you'll bring energy, creativity, and a personal touch to every interaction, ensuring each meal leaves a lasting impression. You'll work closely with the team, assisting with service, helping to craft memorable dining moments, and contributing to a warm, welcoming atmosphere. Every day will be different as you adapt to the fast-paced environment, engage with guests, and tackle challenges with enthusiasm. If you're ready to be part of a company that balances rich tradition with innovation, this is the perfect opportunity to grow!
Main Responsibilities

• To greet and serve customers efficiently and politely in an engaging manner
• To take customers’ orders and have a sound knowledge of the menu choices
• To have sound knowledge of allergens and range of dietary requirements
• To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
• To set up tables and function rooms in a timely and efficient manner
• To clear and clean tables according to the guidelines
• To receive payment from customers using the Till and Streamline for debit and credit cards
• Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
• To comply with all company policies, procedures and legislation

Required Skills include:

• Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
• Ability to deliver consistent high level customer service especially under pressure
• Outstanding customer care skills
• Ability to work under pressure
• Attention to detail
• Excellent communication skills
• Work well individually as well as in a team
• Commercial awareness and drive for increasing sales through upselling food and beverage items

Benefits and Remuneration
Location: Gretna Green – on-site
Holidays: Up to 30 days holiday per annum based on full-time – part-time colleagues calculated pro-rata
Rate of pay: Colleagues rate of pay for 18 + is £12.00 per hour;
For 16 -18 year old colleagues the rate is over National Living Wage
Hours: Full time and Part time roles available. Shift times can vary from early to late shifts
Additional benefits
o Exclusive colleague discounts in our hotels and retail outlets
o One free night’s stay in hotels, subject to availability
o An additional day off for your birthday
o Free lunch provided
o Pension
o Training and development through our ‘Great Place to Work’ scheme
Job Types: Full-time, Part-time
Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Free parking
• Gym membership
• On-site parking

Shift:

• Day shift

Work days:

• Monday to Friday
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Gretna, DG16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person