Role Specifics

• Rate of pay age dependant
• Hours vary
• Predominantly evenings required over Christmas Season

MAIN PURPOSE OF THE ROLE
To deliver an excellent customer experience and contributing to the financial success of the department in all locations.

• Provide excellent customer service at every contact point to all customers
• Take payment and keep financial records as required
• Ensure the company’s cash handling procedures are followed
• Restock goods and ensure appropriate displays of merchandise
• Clean and keep tidy front of house areas, crockery and cutlery
• Report to line manager any feedback, complaints, suggestions, stock needs, breakages, faults or hazards identified during the course of the work
• Keeps due diligence records as required
• Complete opening and closing checks. May be required to follow opening and closing procedures
• Follows food hygiene and safety procedures in line with the company’s health and safety requirements
• Undertake relevant training as required

General/Other
· Works well under supervision and follows instructions
· Self motivated
· Adaptable / flexible
· Support the organisations behavioural values.
· Undertaking all reasonable management requests
Role and Personal Qualities

• Customer focused
• Communicator
• Cooperative and supportive of others
• Approachable
• Positive attitude
• Enthusiastic
• Follow instructions
• Coordination skills
• Speed and diligence
• Willingness to learn
• Quality focused
• Commitment & excellent attendance

Organisational Values

• Trust - We are committed to build relationships of trust between each other and with our customers and beneficiaries. Our relationships will be grown on a foundation of openness and transparency. We will always strive to do what we said we would do and act at all times with honesty and integrity.
• Caring - We strive to be compassionate and kind to each other, our visitors and our community. Carefully listening to concerns and feedback is key to formulating a caring response.
• Respect - We will always endeavour to respect The Garden, its vision and everyone’s role in the team that makes The Garden successful.
• Collaboration - We acknowledge that teamworking is the key to success. We commit to investing in each other’s success and will do what we can to support each other. We will have the strength to constructively challenge each other and will take such challenge as a supportive action.
• Positivity - We will strive to ensure that The Garden is always seen as a symbol of positivity with a ‘can do’ mentality. Any challenge can be overcome with commitment, teamwork and a positive approach.
• Accountability - We understand that things may not always go to plan but we will take responsibility for when things go wrong. We will ask for help when needed. We will identify errors as learning opportunities and do all we can to rectify mistakes promptly.
• Quirky - We are proudly different and will never shy away from thinking outside the box and trying new things. We will always emphasise creativity and boldness and these traits will be embedded in The Garden’s design and entertainment programmes.
• Inclusivity and Accessibility - The Garden is a place for everyone to visit and enjoy regardless of background or viewpoint. We encourage everyone to express themselves and bring new ideas and new ways of working to the workplace. As an organisation we pride ourselves on having open doors and every employee having access to managers and department heads when needed.
• Diversity - We are passionate about creating an inclusive workplace that promotes and values diversity. We recognise that the different perspectives and characteristics our people bring with them can only benefit the organisation. By actively engaging with colleagues, we seek to create a positive environment where everyone from any background can do their best work and will not accept any actions which prevent that.

Pay: £11.44 per hour
Benefits:

• Discounted or free food
• Employee discount
• Free parking

Work days:

• Weekend availability

Application question(s):

• Able to be flexible including evenings and weekends

Work authorisation:

• United Kingdom (required)

Work Location: In person