Food & Beverage Operations Manager
Job Purpose
You will be responsible for the overall daily operation and management of the Food & Beverage team at Heacham Manor Hotel, which will include working with the Events team to deliver F&B requirements for functions and events.
The postholder will be responsible for ensuring guests receive an excellent quality of service, consistency in food standards & cleanliness, and will ensure effective management of the team to deliver this.
You will be responsible for managing and developing the F&B team whilst maintaining standards, procedures, quality, and profitability and ensuring our 5* food hygiene rating is always maintained, together with a minimum of 1 Rosette award for the Mulberry Restaurant.
The business
Heacham Manor Hotel is a 52 bedroom, 3 star luxury country house hotel and golf club with a popular AA Rosette Restaurant, set in beautiful parkland close to the stunning North Norfolk beaches, the Victorian seaside town of Hunstanton and the Royal Sandringham Estate. It is part of Searles Leisure Group, a privately owned and successful family run business with over 60 years trading under its belt.
The Pavilion at Heacham Manor is a multi-purpose venue housing a sports bar with adjoining restaurant overlooking the golf course, a lounge bar and terrace with beautiful views across the golf course and out to sea, and a function/events Centre that can accommodate weddings, celebrations, meetings, conferences and more. The building also contains 7 bedrooms, a golf shop, and other facilities for golfers, all of which are set within the new building in the grounds of Heacham Manor Hotel.
Salary: from £ 30,000 to 33,000 per annum depending on experience
Contract & Hours of Work
Permanent contract, Full-time, 45 hours per week (average yearly) over 5 days, including weekends and bank holiday working.
Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.
Company Benefits

• Free Use of Company facilities including Clubhouse, Children's Sidney Soft Play, Swimming Pools, Splash Pool & Gym.
• Discounts in Searles Leisure Resort Food & Beverage Outlets.
• Discounts at The Mulberry Restaurant at Heacham Manor Hotel.
• Discounts on Golf Memberships.
• Discounts at the Princess Theatre.
• Offers on accommodation at Searles Leisure Resort and Heacham Manor Hotel.

Job responsibilities

• Manage and support the teams to ensure guests receive an excellent quality of service, consistency in food standards & cleanliness.
• Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards. Ensure staffing, time sheets, wages, holidays, and absences are managed and kept in line with company HR policies.
• To recruit new team members, train and conduct regular appraisals with those that report directly to you, dealing with any performance issues as required. Ensuring that all F&B members are appraised as a minimum annually.
• Ensure all Cash Handling procedures are followed, and team members are adequately trained to ensure security of cash and banking.
• To manage, review, propose and agree the budget for the F&B department, as detailed further in the department Policy.
• Drive and motivate the team towards achieving company target GP%. Work within the agreed budget to ensure maximum profit, monitor revenue and costs daily to ensure targets are met and managed.
• Know and understand the P&L for the department in order to manage costs and maintain profitability.
• Responsible for delivering and managing events with the HM F&B team, in accordance with the detailed quality plan supplied by the Events Manager.
• Responsible for delivering food tasting sessions as dictated by the customer contract.
• Responsible for reviewing the events menu’s together with the Head Chef, costing menus to achieve target sales and budget.
• Placing and managing orders of supplies for the departments and/or providing training to department managers, chefs, and supervisors to ensure orders are placed in line with company policy and procedures and within budget.
• Performing audits to ensure the departments are complying with Food Hygiene regulations, and company policies and procedures as applicable.

Requirements

• Previous experience in a F&B Management position.
• Previous experience in a F&B Senior Management position.
• Menu Development Experience.
• Banqueting experience.
• Food Hygiene Management, Food Hygiene & Safety Certificate Level 2.
• Experience of achieving food and drink cost targets and GP%.
• Good knowledge of fresh food and mid to high volume operations.
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK.
• Flexible Schedule, for Working hours.

Personal attributes

• Passion for developing and leading a team.
• Attention to detail.
• Reliable and organised and ability to prioritise workload.
• Strong Work Ethic.
• Good Timekeeping Skills.
• Fast thinking.
• Good Communication Skills.
• Problem solver.
• Positive, Approachable Demeanour.
• Desire to improve and enhance the Customer Experience.

Job Types: Full-time, Permanent
Pay: £30,000.00-£33,000.00 per year
Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Holidays
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person