United Kingdom Job Openings
Ralph Lauren
FRONT OF HOUSE HOST
London
August 16, 2024
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
We are seeking a welcoming and professional individual to provide exceptional customer service and enhance the overall shopping experience for our valued customers.
As the face of our store, you will greet customers in a warm and sincere manner, ensuring a positive first impression. Your excellent communication skills will allow you to engage with a diverse range of customers, both domestic and international, catering to their individual needs and preferences.
- Welcome and greet customers as they enter the store with a personal approach
- Introduce customers to relevant team members on the floor
- Share interesting insights and stories to enhance customer visit and deliver the RL experience
- Manage the coffee queue efficiently
- Ensure that all elements of service are available in store and proposed to customers
- Local knowledge of Mayfair or London, provide recommendations for local attractions and services
- Resolve customer issues with a problem-solving attitude
- Collaborate with the sales and service team to ensure customer satisfaction
- Strong customer service skills
- Enthusiastic and personable attitude
- Excellent communication and interpersonal skills
- Reliable, flexible, and attentive to detail
- Rapport building
- Impeccable personal presentation
Please note that job responsibilities and functions may vary beyond the listed duties.
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