The Foundry is a family orientated, community pub and dining venue situated in Feniscowles, Blackburn.
We are now recruiting for a General Manager to take the lead in this thriving business.
**Previous applicants do not need to reapply**
Responsibilities:
As a General Manager you will be responsible for providing the highest level of guest satisfaction whilst delivering excellence in the areas of service and quality, maintaining a motivated, dedicated and focused team of staff to achieve business-critical objectives.
Reporting to the Director, the main job duties will include, but are not limited to:

• Achieving consistent high standards of product and service through the direction and training of the team
• Ensuring continuous achievement of agreed standards of performance
• Deliver excellent customer service and maintain a high standard of customer management, at all times
• Take full responsibility for the set-up and effective operation of the venue, within company policy, at all times
• Undertake the day to day management of the Venue
• To be aware and comply to all Company and Government rules and regulations
• To be aware of and adhere to the ‘Service Recovery Procedure’ and act upon it accordingly
• Work in all areas of the Venue including bar, floor, cellar, kitchen and office, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
• Control all aspects of finance in the Venue, including sales, gross profit, stock control, core wages and controllable expenditure
• Maintain office administration in line with Company Policy including the correct and proper use of CCTV, keys, safe, storage of paperwork, delivery notes and any other documentation
• Be accountable for cash management throughout the venue, conduct thorough investigations for all cash-loss issues
• Forecast sales and wages weekly
• Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales
• Maximise all sales opportunities in the business, including quality of food and drink service and availability; have an understanding of all promotions and point-of-sale requirements and work with the team
• Maintain full product knowledge and ensure that all drinks, food and associated products are served and presented in accordance with Company standards
• Take full responsibility for the results achieved in the Venue, including sales, performance, stocks, standards, audits, mystery diners and Casque Mark
• Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training
• Be accountable for all stock-management processes, including line checks, wastage reports, loss investigation and staff training
• To produce accurate figures and reports when necessary
• Maintain personal knowledge by completing in-house training and attending courses
• Responding to reviews on Social media platforms
• Taking an active role to make improvements, changes and to create innovative ideas within the Venue, thereby assisting in the selling and promotion of all products and in the development of new markets and increasing existing ones
• Liaison with the Head Chef to assist in the production of service schedules and other relevant departmental documentation ensuring a high standard of accuracy, presentation and effectiveness
• Develop high levels of morale, motivation and communication to instil a commitment to an exceptional level of customer care
• Identify recruitment needs and take a proactive role in search and selection activities and the appointment of staff in line with the Company’s recruitment process, ensuring that all paperwork is certified and filed with HR
• Ensure that all employees under your control carry out their duties to the required standards and keep them aware of matters which affect their job and that they receive the required training as necessary to improve their performance or develop towards future positions

Qualifications, skills and experience required to fulfil the role include:

• BIIAB Level 2 Award for Personal Licence Holders
• NVQ Level 3 or equivalent
• Cellar and Beer Management Certificate
• Basic Food Hygiene Certificate
• At least 5 years valid experience working in hospitality
• Computer literate with ability to apply IT in the workplace
• Able to work to high standards and execute duties with an eye for detail
• Provides first class customer service, setting a personal example at all times
• Takes accountability for all decisions and how they impact others
• Knowledge of Health & Safety legislation
• Cash handling, revenue reconciliation and banking
• Ensures that strategy and vision are bought into by staff
• Encourages open and regular communication across the organisation
• Plans and drives change
• Establishes and monitors processes and systems
• Considers the demands on other parts of the business as well as their own
• Able to work accurately under pressure
• Able to remain calm, patient and polite when dealing with customers
• Act as a role model
• Have the ability to delegate effectively and manage time properly
• Excellent communication skills both written and verbal
• Have full knowledge of legal, H&S compliance and licensing regulations and procedures
• Have experience with costing, developing and executing projects successfully
• The ability to lead and develop a team of high quality staff to produce a first class offering in an incredibly competitive market

You must be a strong and respectful leader of people, with a track record for developing business and training a team. Working closely with the team and Senior Management, you must be well disciplined with the ability to remain calm under pressure. We are looking for an enthusiastic individual with a strong work ethic who shows a real hunger to drive the business.
Package from £40,000.00 - for the right person dependent on experience
Up to 50% OTE Bonus Scheme eligible after 13 weeks
Plus Tip share
Company discount scheme
Uniform allowance
This position IS NOT LIVE IN - there is NO accommodation with this role
We’re very excited about this role and would love to hear from you if you think you have what it takes! This is a fantastic opportunity to be part of a growing business so please apply with your current CV and a covering letter/email explaining why you would be a great addition to the team.
Note: due to volumes of applicants, our vacancies can close early. Make sure you get your applications in as soon as possible to avoid disappointment!
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Job Types: Full-time, Permanent
Pay: From £40,000.00 per year
Additional pay:

• Bonus scheme
• Tips

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Experience:

• Hospitality: 5 years (preferred)
• Management: 2 years (preferred)

Licence/Certification:

• Personal Licence (preferred)
• BIIAB Cellar Management Certificate (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person