General Manager – The Junction, Leeds
Welcome to Native Residential. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
Our team are at the heart of the development. You may be the first person the resident sees in the morning, the one they share life changing news with or a friendly face that they see every day after work! At Native Residential we are all about resident experience. We want to be the best our local area has to offer and that will only ever be the case if the right people are recruited.
The Position
This is an exciting opportunity to join our team as the General Manager, we are looking for a strong and vibrant leader to lead the onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. You will be responsible for managing the residential operating budget and to ensure our team are delivering a world class customer experience throughout all touchpoints. You will work closely with the Regional Head of Operations to deliver business process improvements and build internal standard operating procedures for the site.
If you’re ready to be our next Native, you’ll probably:

• Have experience within BTR, property sector, hospitality or leisure industries at a General Manager level.
• Have a passion for customer service and ensuring excellence.
• Have a good understanding of the challenges and nuances of running a large building and estate.
• Have a good understanding of building operations and statutory obligations.
• Have a good understanding of health and safety regulations.
• Have a collaborative working style and strong leadership qualities to ensure that people follow your lead/ and buy into your vision
• Have a bright, clear and calm communication style
• Be organised with a methodical approach to tasks
• Be able to work under pressure and meet tight deadlines
• Ability to keep sensitive information highly confidential at all times.

Introduction to Native:
With a £1.7 billion portfolio of assets under management, Native is one of the largest Build to Rent and aparthotel operators in the UK, operating a unique mix of properties.
Experience tells us that developing well designed buildings operated by passionate service professionals creates communities that people love to be a part of.
We operate our BTR assets on behalf of a wide range of institutional investors and our residents are predominantly young professionals and families looking for a great lifestyle experience in professionally managed, rented accommodation. We’re ambitious to continue our growth across the UK and to build a reputation for delivering a fantastic service to both our investor clients and residents.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;

• Company Pension Scheme provided by NEST
• Cycle to Work Scheme.
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time

Native Residential is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you
Job Types: Full-time, Permanent
Pay: £65,000.00 per year
Experience:

• Management: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person