Work type
Full Time

Experience
Professionals

Sector
Process Automation

Reference
ICE-637610

Location
London, United Kingdom

Work Environment
Remote

Platform
Automation

Global Sales Enablement Business Process Manager
Location: UK Based, Remote – Full Time, ~ 25% travel required

About IMI
If you embody a customer-first mentality, prioritize solutions, possess insatiable curiosity, and seek personal growth while making a meaningful impact on our market and customers, then this is the opportunity you've been looking for. You will be joining the Global Sales Enablement Team at IMI Process Automation, where you'll play a pivotal role in business improvement as aligned with strategic priorities to drive results and improve sales business processes. This role isn't just a job; it's a chance to shape the future of our company and drive real change in how we engage and succeed in the market.
The Business Process Manager is a strategic role focused on optimizing and improving business processes through the effective use of Salesforce. This role is less technical and more centered on understanding business needs, analyzing current processes, and identifying areas for improvement. The ideal candidate will have a deep understanding of business processes, excellent communication skills, and the ability to translate business requirements into effective Salesforce solutions. Success in this role will be your ability to quickly grasp critical business processes.
Key Responsibilities
Business Initiatives Analysis and Engineering:

• Collaborate with stakeholders across departments to understand business needs and challenges.
• Map current business processes and identify inefficiencies, bottlenecks, and areas for improvement.
• Investigate issues as raised by users and identify root causals. Work with SMEs, users and key stakeholders and business analysts to map the current state, validate the problem, causals, and potential corrections and visualize the future state with storyboards; creating a proof of concept, and explaining the full end to end solution.
• Manage change management with multiple stakeholders for new and changing business initiatives.
• Develop and implement business process improvement strategies, leveraging Salesforce functionalities.
• Write and create business initiatives and Salesforce user training.

Salesforce and other Platforms and Tools Implementation & Optimization:

• Ensure Salesforce and key business processes/tools align with best practices and business objectives.
• Translate business requirements of multple platforms and tools, including Salesforce, IFS (ERP system), CPQ (Product Master Data System) and others into end to end solutions that are in-line with Process Automation priorities.
• Collaborate with the development teams to implement changes and optimize the platform.

Stakeholder Engagement:

• Act as a liaison between business unit leaders, other stakeholders and development teams.
• Communicate effectively with non-technical stakeholders to ensure solutions meet requirements.
• Provide training and support to users to ensure they are maximizing the value of Salesforce in their Sales Management Processes and operating rhythm cadence to ensure data integrity.
• Use Super User communities to enable sellers to meet data integrity expectations and adherence to Salesforce processes and procedures.

Data Management & Reporting:

• Support regions with expected data requirements of Salesforce to meet Salesforce data integrity standards, ensuring accurate and consistent data entry and reporting from each region.
• Strong working knowledge of reports and dashboards. Ability to create and/or collaborate on the design/development of reports and dashboards to provide actionable insights for decision-making.
• Strong working knowlege and ability to develop objects in Pre-Production or Sandbox to demonstrate change management examples.
• Monitor and analyze Salesforce data and user feedback/input to identify trends and recommend improvements.

Continuous Improvement:

• Conduct regular process reviews with business leaders and Champions to make recommendations for continuous improvement.
• Lead and participate in Salesforce-related projects and business initiatives that align with Process Automation’s strategic goals.
• Stay updated with Salesforce features and functionalities. Identify opportunities for further enhancements.

Qualifications
Education:

• Bachelor’s degree in related field is not required, but is a plus.
• Salesforce Certification is a plus, but not required (e.g., Salesforce Administrator, Salesforce Business Analyst). Requirements to showcase a business process improvement may be helpful if completed in the Sandbox, but not required.

Experience:

• Strong experience in a business process analysis role and a user, in a Salesforce environment.
• Strong working knowledge and ability to develop objects in Pre-Production or Sandbox to demonstrate change management examples.
• Salesforce experience on the job with Salesforce configuration, customization, and reporting tools is a plus but not required. This role will be supported by an inhouse technical implementation team.
• Proven experience in process improvement and optimization.
• Ability to demonstrate change management capabilities.
• Ability to create end-user training documentation from design/development to delivery using Power Point and/or other applications.
• Experience in a Sales Training, Product Training, Sales Enablement or field Sales role is not required, but is a plus.
• Experience in IFS or other ERP systems is not required, but is a plus.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skill. Ability to engage and influence stakeholders at all levels.
• Proficiency in business process mapping and documentation.
• Self-motivated, organized. Able to work independently and part of a team and manage multiple priorities.
• Knowledge of Kaizen, Lean, Six Sigma, or other process improvement methodologies is a plus.
• Effective change management capabilities.

Competencies:

• Fluent in English verbally and in writing is required. Other languages are a plus, not required.
• Ability to analyze complex processes and identify areas for improvement.
• Strong verbal and written communication skills to articulate business needs and technical solutions.
• Demonstrated ability to work effectively in cross-functional teams.
• Flexibility to adapt to changing business needs and environments.
• High level of accuracy in process analysis and data management.

Health & Safety
The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.
Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.
Code of Ethics
IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.
Changes to This Job Description
IMI may amend this job description in whole or part at any time.
IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
IMI is an inclusive employer; diversity is very important to us and we want to received applications from people from all backgrounds

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