JOB DETAILS

REQ01106
01/11/2024
18/11/2024
Glasgow
£12.48 for any hours worked will be paid into your bank account on or around the 25th of each calendar month,
0
Zero
Front of House

To be the first point of contact for customers, dealing with queries and escalating where required.
To sell and promote our products/merchandise as required.
To undertake an effective stock rotation to ensure products are sold prior to their expiry date and minimise wastage.
Collaborate with the team to ensure the delivery of events, implement service standards, operating procedures e.g., scanning tickets, showing customers to their allocated seats, housekeeping and setup of our event spaces.
Keep a high and consistent standard of appearance, ensuring that the theatre’s image is always maintained.
To liaise with the Customer Experience Supervisor, ensuring the smooth operation of all hospitality led events.
Actively participate in TE training programmes and attend training courses as required in order to further self-development.
To complete any other delegated task that may assist the company in achieving its business objectives, as required by the General Manager, or Customer Experience Supervisor.

Passion for theatre / live entertainment, knowledge of surrounding area
An exceptional eye for detail for written & numeracy. Strong communication & listening skills when dealing with guests and all colleagues.
Willingness to learn new skills.
Can do attitude with the ability to work effectively during busy times promoting great team spirit.

In the customer service field
Proven ability to adapt to the business needs and work calmly under pressure.
Experience working in theatre or an entertainment venue.
Have a basic knowledge in current health and safety, (training will be given in these areas)