Job Description:

The opportunity:

What you’ll do as Head of Technical Service Management

Key Accountabilities:

• Manage, motivate and develop the team, ensuring members effectively priorities work and time to deliver service stability and service performance
• Guarantee tight deadlines will be met by planning and prioritising work efficiently
• Ensure effective communication with Digital Solutions, business and project stakeholders
• Monitor service delivery for all Digital Solution services to ensure achievement of expected service levels.
• Support the UK / DS business strategy ensuring that delivered services are aligned and provide true value to the business.
• Report on the consolidated Tech Ops cost base
• Report on consolidated risk position across Tech Ops
• Use expert knowledge to identify risks and identify continuous improvement opportunities
• Ensure control of services to ensure efficient use across the Digital Solutions estate

What we need from you:

• Proven experience in a leadership role in technical service management or a related field.
• Strong knowledge of IT service management frameworks, such as ITIL.
• Experience in managing and improving service delivery processes and workflows.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a focus on driving process improvements and optimizing service delivery.
• Proven track record of effectively managing teams and developing talent.
• Experience in managing relationships with external vendors and service providers.
• Broad technical knowledge and understanding of services supported within scope of Service Operations.
• Clear understanding of business functions and the impact of DS services and Service Operations to these functions, ensuring effective decisions for the business.
• Experience of creating and implementing policy and guidance
• Ability to engage and influence key stakeholders.
• Ability to manage internal and external issues to deliver the business outcomes

Security Clearance

You must be eligible for full security clearance. For more information and guidance please visit : https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working: Flexible hours with hybrid working options. For part time opportunities, please talk to us

• Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)

• Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year

• Pension: Award winning pension scheme (up to 15% employer contribution)

• Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity)

• Lifestyle: Discounted Gym membership, Cycle to work scheme

• Training: Free access to more than 4000 online courses via Coursera and Linkedin Learning

• Referral Incentive: You can earn a reward for successfully referring a friend or family member

• Bonus: Scheme in place for all employees at management level and below

For a full list of our company benefits please our website here.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.

At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.

This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.

Primary Location:
GB - Basildon
Contract Type:

Hybrid Working:
Hybrid