Pinnacle Group is seeking a Helpdesk Operator - to provide exceptional customer service and support by taking and logging calls to the Help Desk, managing the input of data and generally assisting the Helpdesk Administrator in the administration of the contracts. You will be joining our Facilities Management Team based in Morley Leeds LS27
Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure.
We are offering a Relief Cover position ( up to 6 months cover ) working upto 5 shifts per week from 7.30am – 4.30pm Monday to Friday (Weekly Pay) with an immediate start
If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:

• Answering of the helpdesk and dealing with general enquiries and to log calls/jobs on the database utilising helpdesk software
• Allocating work orders to internal/ external contractors ensuring that all tasks are completed in line with the allocated response times.
• Tracking job progress against rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and close out including requesting extensions where applicable.
• Keeping Share Point up to date with information relating to the contracts and new assets

Key requirements:

• Demonstrate a track record as a Helpdesk Operator with commitment to customer service.
• Excellent organisation skills and attention to detail is required along with decision making and problem solving.
• Experienced in the operation of a software package i.e. Evolution / Maximo etc.
• Conversant in Excel, Word and Power Point
• Self-managing and able to work on own initiative

Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, depending on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

Hull Extra Care PFI Mock