Cromwood was established in 2002 as a response to the serious need for social housing in London. We rapidly grew to become one of the leading providers of social housing to local authorities in England.
Cromwood is seeking a customer focused Housing Officer to be the main point of contact for a busy hotel in the Newton Heath area which homes up to 160 residents. Working alongside another experienced Housing Officer, the key purpose of the role is to provide support to residents to ensure a smooth transition into their new residence. The role involves tenant inductions, liaising with the residents to assist them with issues they may experience and working closely with key stakeholders to ensure a professional service is provided and maintained throughout the tenancy period.
An Enhanced DBS check will be required (paid for by Cromwood).
Location: Norwich, Norfolk
Contract type: Full time, permanent
Salary: £29,000 per annum
Hours: Monday-Friday 8am-5.30pm, with a 1 hour lunch break
Benefits: 28 days annual leave (including Bank Holidays), company pension scheme
The role is based on site and includes a mix of administrative tasks and face to face interaction.
The Housing Officer role involves:

• Induct new residents to the property and review the occupancy agreement with them to ensure resident/s are aware and understand all aspects of the property before signing the agreement.
• Provide a guided tour of the facilities, prioritising emergency exists and the fire assembly point.
• Update the property database daily with any changes to occupancy including arrivals and departures.
• Assist the residents with booking GP appointments and transport if required.
• Undertake monthly property inspections to ensure residents are adhering to the property rules and ensure the property is of a good standard.
• Carry out weekly welfare check for the tenants.
• Provide support to the tenants and be the first point of contact for queries.
• Liaise with external stakeholders such as charity organisations.
• Manage any potential complaints received, this may include maintenance issues, anti-social behaviour, general property issues and environmental issues.
• Work closely with residents and offer advice to help promote wellbeing and positive behaviour.
• Update daily trackers and send them to key stakeholders.
• Retain records, reports, and other admin documents are accurate and organised.

Requirements for the Housing Officer role:
Essential

• Experience in a customer facing role
• Proficiency in Microsoft Office suite (Word, Excel, Power Point, Outlook)
• Good conflict management skills
• Able to take instruction and follow policies and procedures
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• A collaborative and team-oriented mindset
• Good record keeping skills
• Strong computer skills – Word, Excel etc

Desirable

• Previous experience as a Housing Officer preferably in a Housing or professional setting
• Experience of dealing with ASB
• Previous experience working with vulnerable people
• Bachelor’s degree a related field (or equivalent experience)

If you have the required experience and skills described, and are looking for a challenging and rewarding role, we look forward to hearing from you.
We look forward to receiving your CV and cover letter explaining why you are suitable for this role. By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy. Your details will be seen by those assisting with the recruitment process, this includes recruitment consultants assisting Cromwood with the recruitment of this role.
If you have not been contacted regarding your application within 14 days, then unfortunately your application has been unsuccessful.
Job Types: Full-time, Permanent
Pay: £29,000.00 per year
Benefits:

• Company pension
• Health & wellbeing programme

Schedule:

• Monday to Friday

Application question(s):

• Please tell us the first part of your postcode
• Please tell us when you are available to start a new role

Experience:

• Housing Officer or adult social care: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person