The Internship

The Intern Operations Support EMEA will be part of the EMEA Central Operations team supporting in a variety of administrative duties with operating hotels. They will have exposure to the EMEA Field Operations, Learning & Development, Architecture, Design & Construction, and Sourcing teams, working individually or alongside other Interns from other corporate departments on business-critical projects.

Responsibilities

1. Support the use of Salesforce in EMEA


2. Work on WH&R quality audit projects related to compliance audits and quarterly/ monthly reporting


3. Work with the team on KPI (Key Performance Indicator) targets and reports for EMEA Operations


4. Work with the EMEA Central Operations team to develop standard operating procedures (SOPs)


5. Work with the BI tools to enhance reporting within EMEA on key KPIs


6. Internship Group Project: All Interns are involved in a business-critical project during their internship


7. Support the employee engagement committee in organising activities/ initiatives under 3 pillars: People, Community and Sustainability

Complexity, Scope and Financial Responsibility

The activities and contribution of the Intern Operations Support EMEA will impact the performance of the business. They will act on behalf of the business to reduce risk by implementing company policies. They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

Abilities/ Key Competencies/ Skills

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of our Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;

Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.

• 
  Analytical skills and ability to interpret data
• Communication; written and verbal
• Customer service
• Organisation and planning
• Multi-tasking
• Commercial awareness and business acumen
• Process orientation but also flexibility, ability to adapt quickly to changing business requirements and creative problem solving
• Ability to work both autonomously and as part of a team
• Relationship building
• Initiative taking
• Entrepreneurial learning
• Energy, motivation and resilience
• Attention to detail
• Cultural awareness

Experience/ Certificates/ Education

• Bachelor’s degree or above (or studying towards) in Hospitality, Tourism or Business Management (or similar field)
• Previous experience in a hospitality environment either as part of an internship or, as a minimum, holiday work experience is an advantage.
• Excellent knowledge of Microsoft Word, Excel and Power Point is required.
• Fluency in written and spoken English is essential. Other language skills are an advantage.
• Database management would be helpful.
• Project management skills and high affinity towards data and technology would be helpful.

Organisational Relationships

The Intern Operations Support EMEA will report to the Director – Central Operations EMEA. They will also work closely and take direction from the Chief People & Operations Officer EMEA.

Compensation and Benefits

• £23,000 gross per annum, prorated for the duration of the internship
• 25 days of holidays per annum (accrued basis)