United Kingdom Job Openings
Simon-Kucher & Partners
IT Support Specialist
London
September 20, 2024
IT Support Specialist
In the United Kingdom- London
Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With nearly 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.
This is an exciting opportunity to join our Global IT team in London as an IT Support Specialist.
How you will create impact:
- Working alongside the IT Specialist in London and as part of the wider global IT team.
- Providing technical assistance to users and clients experiencing issues with their computer systems, software, or hardware.
- Troubleshooting and diagnosing problems related to network connectivity, software functionality, and hardware issues.
- Assisting in the setup and maintenance of company IT equipment.
- Responding to and proactively resolving technical issues via email, video conference or in-person.
- Ensuring timely resolution of incoming tickets.
- External partner and vendor management.
- Perform regular testing, diagnostics, and preventive maintenance on AV equipment to ensure optimal performance.
Your profile:
- Degree level study or equivalent within an IT related field.
- Previous experience in an IT support role in a corporate environment would be desirable.
- A solid understanding of Microsoft Windows operating systems (Windows 10), end-user client applications, professional business applications, and underlying technological concepts, including basic TCP/IP networking.
- Able to troubleshoot remotely through an IT Helpdesk to address end user incidents & requests.
- Able to adhere to company IT policies and established best known practices.
- Exceptional communication skills, with proven ability to connect with colleagues at all levels, and external contacts.
- Able to prioritise work effectively, keeping the relevant team members updated.
- Robust ability to pick up new technical procedures and use them in daily work routines.
- Solid time management, reliability and organizational skills to integrate into a global workflow.
What we offer:
- Work within a corporate culture defined by our entrepreneurial spirit, openness, and integrity.
- Broaden your perspective with our extensive training curriculum and learning opportunities.
- Push your development with support from our holistic feedback and development processes.
- Hybrid work, mixing your work location between our London office and the option to remote work for an element of your time
- Enjoy our range of benefits and our focus on your wellbeing
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