Designer Exchange is a sustainable led company located throughout the UK, with a presence in Spain. Backed by a sister company that has had insurmountable success with the second hand electronic industry we have been open since December 2013 and have already exceeded all expectations.
Looking ahead we see nothing but fantastic opportunities for this company and it’s staff members as we look to open our 8th store. It is an incredible opportunity for anyone interested in breaking away from the usual retail routine and desires more from the designer and fashion industry that cannot only reach goals, but exceed them. We also offer an uncapped bonus scheme for all staff based on store performance.
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Reporting to: General Manager
As a Sales Associate, you will be responsible for providing outstanding customer service and
support to the sales team.
You will be responsible for assisting customers with their inquiries, processing transactions
and maintaining a tidy and organised store environment to ensure a positive shopping
experience
The ideal candidates will have luxury sales experience and a passion for fashion / luxury
products.
Key Responsibilities:
● Customer Service
- Greet customers warmly as they enter the store and assist them during their visit
- Provide product recommendations, styling advice and information about promotions
to enhance the customer experience
- Handle customer inquiries, request and complaints courteously and efficiently,
escalating issues to the management team when necessary
● Sales Support
- Assist the store in meeting sales targets in line with the company strategy by actively
engaging with customers and promoting products
- Collect and update customer information to ensure an efficient use of CRM and
Client Book
- Understand and practise the processes of solution selling. These techniques and
skills are to be continually used to maximise all opportunities for upselling and add on
selling with both new and existing clients.
- Keep up to date with the companies products and services
- Support the Store Management Team in ensuring that all paperwork and
spreadsheets are completed in full and on time, as well as supporting items
products/marketing-material) are out of stock .
● Conduct & Standards
- Reinforce adherence to company policies and procedures in all areas
- Adhere to the Company’s ‘Code of Conduct’ and ensure this is followed throughout
and respect this way of working
- Foster a positive working environment of integrity and ethical behaviour
- Ensure the Store is clean and tidy in line with Company Policies and Procedures, so
that the Store meets the agreed company standards for open and closing times,
appearance, housekeeping and product display
Job Types: Full-time, Part-time
Pay: £13.00 per hour
Expected hours: No more than 37.5 per week
Schedule:

• Weekend availability

Experience:

• Retail sales: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person