Receive, assist and direct patients, both face to face and on the phone, in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
· Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
· Respecting the privacy, dignity, gender orientation, needs and beliefs of patients, carers and colleagues
· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
· Alert other team members to issues of quality and risk.
· Assess own performance and take accountability for own actions, either directly or under supervision
· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
· Work effectively with individuals in other agencies to meet patients’ needs.
· Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
· Communicate effectively with other team members.
· Communicate effectively with patients and carers.
· Recognize people’s needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
· Apply Practice policies, standards and guidance.
· Discuss with other members of the team how the policies, standards and guidelines will affect own work.
· Participate in audit where appropriate.
General Principles:
To have a knowledge and work within, and adhere to Practice Policies and Procedures
COMMUNICATION AND WORKING RELATIONSHIPS:
Internal:
· Practice Partners
· Doctors, advanced practitioners, nurses and pharmacists
· Clinical trainees
· Reception and Administrative Staff
· Community pharmacy team
· Health team members associated with the practice (physiotherapists, ultrasound, midwife, social prescribers, and any similar allied staff)
External:
· PCN and ICB staff
· General Public
· Patients and Carers
· NHS and Private Healthcare Providers (Bradford Royal Infirmary, community teams, etc)
· Community pharmacies
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Pay: £11.85 per hour
Expected hours: 25 per week
Benefits:

• Bereavement leave
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person