About us:
Talbot Medical Centre are proud to look after around 26,000 patients over 3 local sites. We employ circa 65 highly valued, hard working colleagues who strive to provide an exceptional standard of service whilst enjoying a supportive and friendly working environment and an attractive NHS pension.
The Role:
We currently have a part time Receptionist vacancy for the following working hours:
25 hours: Tue 1.30-6.30, Wed 8-6.30, Fri 8-6.30
This role is subject to a DBS check.
Role objective:
To provide and maintain an efficient, professional, reliable, pleasant, welcoming and friendly service to patients and to support with queries from doctors, staff, patients and third parties across multiple sites.
Tasks:
Welcoming patients in accordance with Practice policy and consulting with the practice team. Issuing completed repeat prescriptions to patients ensuring appropriate name and address checks.
Answer calls within 5 rings in a pleasant and professional manner. Ensure all telephone requests/queries are managed appropriately. Ensure timely and accurate recording of all telephone messages.
Process appointment requests in accordance with Practice policy. Recall patients for appointments as needed and within timescales requested. Process and log home visit requests.
Ensure a thorough knowledge of all Practice procedures and work in accordance with all written admin protocols and policies. Post duties. Regular checking of internal post boxes and dealing with contents. Filing, Photocopying & Faxing. Maintaining a record of daily lab tests outgoing
Effective administration of the practice computerised clinical system. Data entry of patient data including notifications of changes, attendance status and other items as necessary. Processing of repeat prescription requests in accordance with practice guidelines when requested to do so.
Ensuring prompt room clearance after surgeries and re-stock with supplies where appropriate. Chaperoning Doctors upon request. Opening and closing of premises and ensuring building security including, doors, windows, alarm - following security procedures. Advise on and charge fees for consultations/prescriptions where appropriate and in accordance with Practice policy. Taking payments and issuing receipts. Follow Practice procedures for registrations including temporary patients, overseas visitors etc. Organising/making refreshments as requested. Covering other Receptionist’s positions and duties as and when needed.
To comply with all Practice protocols, policies, legal requirements and procedures. To maintain positive and professional relationships with all staff and third parties. Compliance with confidentiality and Data Protection Regulations regarding all staff, visitors, patients, contractors etc. Caldicott Requirements (Patient Confidentiality).
To undertake training as directed to ensure that that skills remain compliant and at the required standard of the practice. Any other tasks allocated that fall within the scope of Practice requirements and the employee's expected skill level.
Essential Requirements:
A good standard of general education.
Admin skills.
Customer facing experience with the general public
English and Maths (GSSE/equivalent)
Sensitivity and empathy
Excellent written and spoken English and a clear and polite telephone manner.
Microsoft office, fast and accurate data entry and keyboard skills.
Good planning, prioritisation and general time management skills with the ability to work to deadlines.
Able to work cohesively as a team member with the ability to work autonomously and without constant supervision.
Effective and positive interpersonal and communication skills both written and oral.
Good problem solving and analytical skills.
Ability to follow instruction and comply with policy and procedure.
High levels of initiative, confidentiality, integrity and loyalty.
Forward thinking and self-motivated.
Flexible and cooperative.
Ability to perform under pressure.
Ability to work across multiple local sites (Wallisdown, Northbourne, Bmth Uni)
Desirable Requirements:
Previous reception or admin experience within a GP Practice (highly desirable)
And lastly:
We appreciate the time and effort it takes to apply for jobs and would like to be able to respond to every application, unfortunately, as we are a small team, this is not administratively viable. We will select from candidates that, in our view, most closely match the Essential and Desirable criteria based on the information provided in your CV and the number of interview slots we have available. Therefore, if you do not hear from us within 10 working days, please assume that you have not been selected for shortlisting on this particular occasion, in which case, we wish you every success in your job search and look forward to hearing from you in response to any future suitable advertised roles.
Job Types: Part-time, Permanent
Pay: £11.44 per hour
Expected hours: 25 per week
Benefits:

• Company pension
• Cycle to work scheme
• Free parking

Schedule:

• Day shift
• No weekends

Experience:

• Customer service: 1 year (required)
• Reception: 1 year (preferred)
• Medical Reception: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Receptionist (25 hrs Oct 24)