Job Introduction
We are an ambitious company, expanding our operations around the Midlands and are looking for an exceptional manager to join our team.
If you are an energetic hospitality professional. High standards, clear business focus and excellent leadership qualities are essential. You will be excited by the prospect new store openings as well as ongoing training and development of your team.
If you are eager for your career to develop at a pace, with plenty of challenges along the way, we may have the role for you.
The Company
A little bit about us…
We are a family-owned business operating two brands in high footfall locations in Merry Hill shopping centre and Derbion shopping centre. Both business trade exceptionally well in these high-profile, highly competitive environments.
The brands are currently being refreshed by our branding and interior design teams and we are soon to be looking for additional sites for our businesses in similar high-profile locations.
The Brands
We only work with the best and freshest ingredients, which are prepared on-site daily to ensure our guests have the best experience possible.
HARPERS BRITISH CLASSICS
· Our Handcrafted pies have won numerous awards including Gold at the British Pie Awards and 2 Star Great Taste Awards.
· Homemade stews, British bangers, fresh mash, fresh roast potatoes, freshly steamed vegetables and delicious puddings add to the range.
NAPOLI PIZZERIA & PASTA
· Our pizza dough is fresh each day and fermented for 72 hours for an exceptionally high- quality product.
· Our pasta sauces are made fresh in store each day.
· Authentic ingredients are sourced from our specialist Italian supplier.
The Ideal Candidates
An ambitious, positive and enthusiastic catering professional.
We are looking for someone who :

• Has a clear understanding of the operation of a QSR business
• Understands that our team is critical to our success
• Is proud of producing the very highest quality food.
• Is committed to achieving the highest standard of food hygiene, and health and safety.
• Is capable of working under pressure in the busiest of fast-paced, environments.
• Is a committed leader who inspires their team.
• Is positive with a “can-do” optimistic and flexible approach
• loves to work with the two key elements of a successful QSR business - the food and the people
• Has excellent verbal and written communication skills
• Has excellent conflict resolution skills
• Has effective problem-solving skills

Experience: Area, Multi unit or General manager experience essential
We offer

• Excellent salary
• Company pension
• Profit related bonus scheme
• A great opportunity to progress your career with our expanding business.
• 28 days holiday (inclusive of Bank Holidays)
• Full training and development plan
• Appreciation for your endeavours and commitment
• Great pizza and great pies!

Main Responsibilities

• Driving sales and profit performance by providing support and operational expertise
• Conducting daily, weekly, monthly business reviews
• Ensuring profitability of the business by reviewing all weekly and periodic paperwork to ensure that all controls are in place and all reported numbers are accurate.
• Providing leadership by engendering excitement, enthusiasm, a positive mental attitude, and commitment to company objectives
• Leading, motivating, and developing the team to ensure that they strive to exceed existing performance standards.
• Planning, organising and leading meetings.
• Active involvement in the community to spread brand awareness through local store marketing.
• Communicating clearly, concisely, accurately, and effectively with the team, about plan and progress
• Training and coaching in order to deliver exceptional customer service and to achieve operational goals.
• Promoting company culture values and mission with integrity
• Attending all meetings and other business functions as required by the company.
• Ensure that all equipment and fixtures, inside and outside the store are in proper working order and good condition.
• Effective working within a fast-paced environment.
• Responsibility for adherence to the company’s compliance standards, with particular focus on those standards relating to food safety and customer service.
• Challenging and inspiring the team to achieve business results and KPI’s.
• Providing coaching, feedback, and developmental opportunities to build effective teams.
• Actively managing team through regular performance assessments, providing feedback, and setting challenging goals
• Completing daily and weekly paperwork, maintaining business records
• Ensuring the highest standards of health and safety and food safety are maintained, and that company security policies are followed.
• Recruiting
• Recognising performance
• Disciplinary actions as required.

We are an inclusive employer. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We welcome your application whatever your background or situation. Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as gay, lesbian, bi-sexual, trans sexual, non binary or use another term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.
Job Types: Full-time, Permanent
Salary: Up to £50,000 per annum + profit related bonus
Job Types: Full-time, Permanent
Pay: Up to £50,000.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekend availability

Application question(s):

• Please detail your availability (including ability to work weekends, evenings, school holidays and bank holidays)
• Please tell us why you would like to work at Harper's British Classics & Napoli Pizzeria

Experience:

• hospitality: 3 years (preferred)
• management: 3 years (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person