About the Position
We have a truly unique opportunity for an experienced, determined and commercially minded individual to make a difference at Kraft Heinz.
As the National Account Manager Hotels, Travel, FTG, Convenience and Manufacturing, you will be responsible for the account management of five key channels, negotiating JBPs and finding ways to profitably grow it and partner with our customers to add value to us, to them and to their consumers. You will be the commercial owner of the P&L, managing the relationship and agreements with our customers such as Hilton, Travelodge, British Airways, Costa, Nero, Asda, Sainsburys and Morrisons. As the channel and customer expert, you’ll guide our business on identifying opportunities as well as leveraging the expertise to support our customers through insights and suggestions.
You will report into Kate Laughey, our National Account Controller, and work closely with the rest of the Food Service Team in our Northern Europe Omnichannel Business Unit. You will be based in our London office, with flexibility to work from home two days a week and visit customers as needed.
You will be part of a collaborative, entrepreneurial team that is always striving to reach the next level and grow the business – this team is a key driver of our 10 year strategic growth plan. You will have the opportunity to make a difference and experience true ownership at Kraft Heinz, one of the world’s largest food and beverage companies, and contribute meaningfully to our success.
In brief, you will be responsible for;

• Account Management of our Hotels, Travel, FTG, Convenience and Manufacturing customers on a day-to-day basis as the main business interface between Kraft Heinz and our customers, as well as owning the internal stakeholder relationships for these customers needs
• Full P&L ownership of our Hotels, Travel, FTG, Convenience and Manufacturing
• Negotiating Contracts, from the commercial planning through to execution
• Profitably growing our business through identifying and winning new customers, listing innovation, ESG initiatives and branded activations
• Forecasting and performance reviews internally and externally
• Working cross functionally together with Culinary and Marketing teams to create and then deliver best in class selling materials that successfully influence our customers in a variety of settings
• Line management of one direct report

Qualifications & Experience

• 3+ years of account management or other commercial management experience, ideally in FMCG
• Proven experience in customer relationship management skills are essential, and able to demonstrate the ability and confidence to sell commercial propositions, together with sound negotiation skills
• Interpersonal skills and high personal credibility is required to build relationships between external customers and internal functions to align both requirements and resolve issues (ability to communicate, present and influence).
• Intermediate Excel skills

Professional Attributes

• Communication: At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent interpersonal skills and an ability to simplify complex messages and situations.
• Proactive: You’re a go getter and self-starter, you’re not easily thrown off your game, not even when you get resistance – your resilience means you continue to move onwards and upwards.
• Analytical: We’re a very data oriented company and strive to translate complex data into a simple solution with an analytical approach.
• Result driven: We don’t only focus on individual results, but always do what’s best for the team and company, taking true ownership to go above and beyond to make it happen
• Teamwork: Achieving results is nice, but achieving results with the team is simply the best. As a great teammate, you will sometimes be the leader, sometimes a follower but always working towards the same common goal together with your teammates, with a we not me mindset
• Project Management: You can manage projects well from start to finish. You can spot and solve risks and problems, use resources well, communicate clearly with others, and ensure high standards are met. You can adapt to changes and constantly seek improvement.

What we offer you
At Kraft Heinz, we’re not afraid to think differently. Embrace new ideas. Dream big. It all comes down to the way we empower our people to own their work. It’s true: Our employees are what makes us successful. As part of the Kraft Heinz family you’re supported to grow and achieve and will be recognized and rewarded for outstanding performance at every level. You’re given the opportunity to leave your mark and build legacies. But you won’t do it alone. This is where our values and teamwork thrives and collaborative spirit fuels every day. In this role you will be part of our Northern Europe Omnichannel Team which provides a brilliant platform for varied career growth.

• An ambitious employer; we only want to the best for our people!
• Trainings and coaching to help develop your skills and behaviours
• A career track like only few other companies can match
• Flexible and hybrid working approach (3 from the office or with customers / 2 from home)
• Family-friendly and inclusive work environment
• Competitive benefits package to support mental, physical, financial and social well-being
• A competitive salary and excellent bonus structure (above market)
• Always room for new ideas; if you have a good idea, please let us know, and we can set it in action!

London – The Shard


Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.