Our modern Hampton by Hilton hotel in Park Royal is seeking an experienced team member to manage the night-time operation of the hotel. This full-time position comes with a competitive salary of £27,500 p.a. plus benefits and would suit someone with at least one year's supervisory experience in a hotel and a passion for great customer service.
Officially known as a Guest Service Manager, you will be amongst the most senior staff, if not the most senior, on the late/night shift and will be responsible for the Reception, bar, restaurant and kitchen but your main priority will always be giving great customer service to our guests, including ensuring their safety and security. You will also be doing some admin, such as running the night audit and financial reports so should be confident with a computer.
Knowledge of working within a Hilton branded hotel would be a big bonus but an understanding of hotel operations in general is more important.
You'll be used to delivering a seamless guest experience and ensuring the smooth running of the hotel operation. This role requires someone willing to get stuck in and be active in manning Reception and the bar and helping with preparing the breakfast buffet.
In addition to the £27,500 p.a. salary, you will also be entitled to benefits including an extra day's holiday for your birthday, sick pay, gym discount, employee rates and meals while on duty.
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• London, W5 3BQ: reliably commute or plan to relocate before starting work (required)

Experience:

• supervisory hotel: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 25/10/2024
Reference ID: 111024