United Kingdom
Job Summary
With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.
As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

About us
As a vital member of our dynamic Implementation Team, the North America Implementation & Deployment Technician is responsible for providing remote Print Solution deployments for HP direct Customers and its Channel Partners. The role focuses on exceeding client expectations through the high-level installation of products such as Paper Cut MF, Safe Q Cloud, and various HP branded products (HP Advanced, HP Secure Print and Insights, HP Security Manager).
This home-based role, operating within the North American Time Zone (3pm to 12am Mon to Fri), involves:
Executing solution installations in line with pre-defined project scopes.
Collaborating with HP technical consultants and Channel partner presales to prepare and onboard new clients.
Leveraging technical expertise to manage small to large device installations across a global client base.
Coordinating with internal and external project management teams to meet key milestones and ensure successful deployments.
Ensuring client satisfaction and escalating service requests that cannot be met within agreed service levels.
Contributing to the growth of HP3S’s technical knowledge base.
About you
Solution Architecture Knowledge : In-depth understanding of load balancing, server queue distribution, and other solution architecture components.
Microsoft SQL Experience : Previous working experience with Microsoft SQL, including querying and database management.
Technical Certifications (Preferred) : Relevant technical certifications such as HP certifications, Paper Cut certifications, or other IT certifications.
Educational Background : Degree in Computer Science, Information Technology, or a related field (preferred).
Customer-Facing Experience : Experience within a customer-facing role, promoting and scoping software solutions.
Attention to Detail : Demonstrates a high standard of technical documentation and research. Ensures accuracy and thoroughness in all tasks..
Methodical Approach : Detail-oriented and systematic in task execution, ensuring high-quality outcomes.
Adaptable and Flexible : Willingness to adjust to changing demands and work environments. Open to learning new technologies and processes.
Natural Trouble-Shooter : Enjoys tackling new challenges with a problem-solving mindset, able to quickly identify and resolve issues.
Benefits
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts

We are a Disability Confident Committed Employer

Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options