Drayton Medical Services Ltd is looking for an Operations and Business Development Manager to join its friendly, supportive and rapidly expanding team based in Portsmouth. Drayton Medical Services Ltd provide occupational health, private minor surgery, aesthetics and ear micro suction. We are always looking for new markets to expand in to, in order to grow in the coming years.
Working alongside the Business Manager and Nurse Manager, this role will be responsible for the overall administrative operation of the company, provision to clients and driving business growth.
You will already have experience of a role within an occupational health company and experience of HR and current employment law policies is essential. You will already be working within a leadership role in your current position and be able to work autonomously or as part of a group.
You will be a strong leader and an effective communicator who has a positive, can-do attitude and ability to problem solve as and when required. Excellent attention to detail and strong written and IT skills are a must as we transition to a more digital approach to occupational health and care.
Salary bandings will be depending on experience
Should you wish to arrange a visit to the business at any point during the recruitment process, please contact daniel.ferrett@nhs.net
We are looking for the following essential qualities:

• Strong organisational skills
• Strong business development skills and proven track record in successfully driving business growth
• Solution focussed
• Excellent communication and interpersonal skills
• Knowledge and understanding of how to drive the wider business forward
• Experience of managing occupation health facilities
• A proven track record in leadership and management
• Excellent attention to detail
• Strong IT skills
• Strong written skills
• Ability to work proactively, as part of a wider management team, or on your own initiative whilst also knowing when to report up/down
• Self-motivated and shows initiative
• Ability to see projects and tasks through to completion
• Strong evidential experience of team/departmental management and/or leadership and the ability to promote team spirit and enthusiasm
• Experience of staff & HR management with knowledge of good employment practices and HR processes
• Reliable and able to cope under pressure
• Ability to identify training and development needs of staff
• Experience of successfully implementing change and taking the team on the journey with you
• Understanding of HSE regulations and how this needs to be implemented in the services we offer
• Finance and budgetary experience
• Experience and a proven track record of client liaison and retention
• Experience of writing and delivering sales’ pitches for new clients and to inform existing clients of other services available

General responsibilities of the role:
Human Resources

• To lead on the recruitment and employment of staff, both permanent and temporary and ensure all mandatory recruitment checks are completed
• To ensure all staff training, development and induction is undertaken in line with company policies and procedures
• Work with the Nurse Manager and Business Manager to implement and maintain an effective staff appraisal and monitoring system
• Work with department heads to record and manage all staff annual leave and absence, according to company policies
• To collate and check monthly payroll data
• To ensure all personnel files and staff handbooks are kept up to date, ensuring compliance with current employment legislation and SEQOHS/CQC requirements
• To manage issues of staff conduct or performance according to the relevant local HR policy
• To provide direct line management for the Assistant Office Manager and the wider administrative team
• To uphold and enhance the core company values and culture
• To work closely with the Nurse Manager to develop and implement structured procedures for the administration and nursing teams

Business Development

• Identifying new business opportunities, including new markets, new clients, new partnerships or new products and services
• Develop and communicate potential new business leads to the Nurse Manager and Business Manager in order to maximise potential income
• Creating strategies to successfully reach new business opportunities
• Building relationships with new clients, gauging their needs and developing proposals to address these needs
• Maintaining and developing relationships with current clients and promote DMS services they may find beneficial, in order to maximise client retention
• Pitching sales and products to new and existing clients
• Attending conferences and events to build relationships with industry partners and staying up to date with new trends
• Creating sales forecasts and actively working towards reaching them
• Possessing a strong understanding of the company’s products, the competition in the industry and positioning

General Operations

• To work with teams to ensure that operational processes are effective and efficient, implementing improvements where required. This includes supporting the production of written SOPs and providing staff training where required
• To continuously monitor the performance of the administrative service against agreed internal standards, taking remedial action where necessary. This includes but is not limited to the turnaround times for client requests, document management and caller waiting times
• To work with the Assistant Office Manager and Nurse Manager to ensure that services and systems are optimised, to deliver a consistent level of excellent service to clients
• To oversee the admin team to ensure that clinics are fully booked and functional on the system, with everything that clinicians will need including any paperwork and equipment
• To work with the Nurse Manager and Business Manager to support the implementation of and maintain compliance with SEQOHS and CQC requirements including company policies and procedures
• To ensure the Health & Safety, Fire Safety and Infection Control issues are managed, including compliance with legislation/guidance
• To carry out audits and risk assessments and be responsible for ensuring that any mitigating actions are followed up
• To ensure that staff are aware of Health and Safety/ Infection Control issues and are trained appropriately by carrying out an annual review and presenting a risk assessment to the wider management team.
• To ensure that the procurement of supplies and equipment continues to provide good value for money and work to decrease non-essential expenditure
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• To effectively and positively communicate between and across teams within the wider company, to ensure a high standard of information flow, including the sharing of relevant external information
• To manage varied projects which may involve the implementation of new systems or aspects of company development
• To work with the Business Manager to ensure financial and budgetary compliance including the review of contractor clinics to maximise profit/loss
• To create and distribute a client feedback form and periodic newsletter
• To liaise with the building Operations Team on building related problems/solutions
• Oversee the transfer of clinical notes to avoid disruption to service whilst maintaining GDPR compliance
• Ensure DMS is kept tidy and presentable in order to present the best image possible

Confidentiality

• In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to clients, their health problems and needs, company staff and other healthcare workers. They may also have access to information relating to the company as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to clients, colleagues, other healthcare workers or the business of the company may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and Diversity

• The post-holder will support the equality, diversity and rights of clients and colleagues, to include:
• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with company procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of clients and colleagues
• Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal/Professional Development

Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Business development: 3 years (required)
• Human resources: 2 years (required)
• Occupational health: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 08/11/2024
Reference ID: DMS-OBDM-102024