United Kingdom Job Openings

RBS International

Onboarding Specialist

London

FULL TIME

October 25, 2024

Direct Sales, Customer
Onboarding Specialist

London, United Kingdom

Permanent

Full Time

#R-00243950

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as an Onboarding Specialist

In this key role, you’ll contribute to the delivery of a market leading customer journey in Nat West Trustee & Depositary Services (NWTDS)
You’ll be planning, managing and delivering the set up of new customers, as well as managing in-life changes throughout their fund's life cycle
As the first point of contact in the post sales process, you’ll play a vital part in identifying ways to improve our customer experience

What you'll do

As an Onboarding Specialist, within NWTDS, you’ll be coordinating the delivery of technical onboarding processes. You’ll be collaborating with customers and their providers to coordinate onboarding requirements and assisting customers with setting and meeting their business goals.

Additionally, you’ll be:

Monitoring the onboarding progress, managing issues and identifying and escalating customers at risk of not meeting their goals
Maintaining an understanding of customer work flows and identifying opportunities to improve and automate business processes
Updating and maintaining accurate customer records and constructively channelling customer feedback to drive continuous improvement

The skills you'll need

To succeed in this role, you’ll need to have excellent customer service skills and experience of resolving customer issues and queries received through a range of channels. You’ll naturally have excellent communication skills, with a proven ability to engage and articulate customer needs to influence and drive good outcomes.

We’ll also expect you to have:

The ability to deliver multiple projects simultaneously by developing working partnerships, both internally and externally
A background of working in a customer success department
The ability to absorb complex information and implement solutions in a simple way
Knowledge or previous experience of working in the Funds industry, this would be beneficial but not essential

London: An exciting and unparalleled hub of opportunities
Discover the magic and excitement of working in this extraordinary capital city.

Not ready to apply?
If you’re not quite ready to put forward an application, or this isn’t quite the right fit for you, why not join our Talent Community?
Tell us what sort of roles you’re interested in and we’ll send you details about new roles, events and articles that match your preferences.

New Job Alerts

Holiday Inn

Full Time Hotel Receptionist

Bolton

FULL TIME

November 18, 2024

View Job Description

MMJ Cleaning Ltd

Cleaner

London

PART TIME

November 18, 2024

View Job Description

Kodiform Therapeutics Limited

Scientist (Cell & Molecular Biology)

London

FULL TIME

November 18, 2024

View Job Description

Be At One

Barback

City of Westminster

PART TIME

November 18, 2024

View Job Description

Inter Scientific

Project Scientist

Liverpool

FULL TIME

November 18, 2024

View Job Description

Looking for similar job?

Capgemini

Project Manager- Onboarding

Manchester

FULL TIME

October 11, 2024

View Job Description

GitHub, Inc.

Trust & Safety Specialist

FULL TIME

September 23, 2024

View Job Description

November 18, 2024

View Job Description