Job Title: Client Onboarding Specialist (Field-Based)
Location: United Kingdom (National Travel Required)
Job Type: Full-Time
Reports to: Onboarding Manager
Job Overview:
Care Vision is seeking a dedicated and detail-oriented Client Onboarding Specialist to join our team. In this role, you will be responsible for traveling to client care homes across the UK to conduct onboarding and implementation of the Care Vision system. This involves hands-on training and support to ensure care providers and staff are equipped to use the platform effectively. The ideal candidate will have a passion for helping clients, be willing to travel frequently, and have a flexible schedule with early starts.
Key Responsibilities:

• Travel across the UK to client care homes to implement and onboard the Care Vision system.
• Deliver face-to-face training sessions to care home staff, ensuring they are comfortable and confident using the platform.
• Work closely with clients to gather their specific needs and configure the system accordingly.
• Provide ongoing support during the initial stages of system usage, troubleshooting any issues that arise.
• Coordinate with the internal Care Vision team to ensure seamless setup and follow-up after the onboarding process.
• Create training materials and guides for staff, as needed.
• Maintain regular communication with the client to address any concerns or questions post-onboarding.

Skills and Qualifications:

• Proven experience in onboarding, client training, or customer support.
• Excellent interpersonal and communication skills, with the ability to explain technical systems in a simple, clear manner.
• Strong problem-solving skills and the ability to think on your feet.
• Willingness to travel extensively across the UK, including early starts and occasional overnight stays.
• Ability to work independently and manage time efficiently.
• Familiarity with the care industry or care management systems is a plus.

Preferred Qualifications:

• Previous experience working in the care or healthcare sector.
• Strong organizational skills with the ability to manage multiple client engagements.
• Proficient in using digital systems and devices, with a passion for technology.

Why Work with Care Vision?
Care Vision is a leader in providing digital care solutions designed to streamline care home operations and improve the quality of care provided. By joining our team, you will play a key role in transforming the way care homes across the UK operate. This is a fantastic opportunity for someone who enjoys traveling, working hands-on with clients, and being part of a mission-driven company that is committed to making a difference.
How to Apply:
Submit your resume and a cover letter detailing your experience with client onboarding and why you'd be a great fit for this role.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday

Experience:

• CRM software: 2 years (required)
• Training & development: 2 years (required)
• Customer support: 2 years (required)
• Staff training: 2 years (required)

Willingness to travel:

• 75% (required)

Work Location: On the road
Application deadline: 18/11/2024
Reference ID: Client Onboarding Specialist (Field-Based) Oct 2024