• The role will be based in London and report directly to the IT Director. Travel to other European office based locations may be required. The role will include the following duties:
• Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.
• Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.
• Provide technical support for local voice, mobile and video conference solutions
• Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.
• Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or simulated.
• Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.
• Assist with day to day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.
• Evaluate effectiveness of new utilities and tools.
• Understand standard operating procedures and processes and apply them as solutions to common problems.
• Assist with various project work

• Previous experience in supporting a front office environment.
• Comfortable working in a fast paced environment
• Professional, disciplined and able to work independently where required
• Strong skillset both technically and analytically
• Strong academic background: Degree level or equivalent
• 3-5 years’ work experience, ideally within the Financial Services sector
• Customer focused
• Strong communicator, verbal and written skills (Good English - written and spoken)
• A strong team player who is inquisitive, self-motivated and able to multi-task
• Bright, enthusiastic and willing to go beyond the requirements of the role
• Inclination to learn and stay up to date with new technologies
• Comfortable dealing with all levels of management and colleagues in different functions and regions
• Strong attention to detail, able to set priorities and complete simultaneous projects
• Able to meet tight deadlines whilst maintaining a high quality of work

• Thorough knowledge of the Office 365 suite
• Good understanding of networks (TCP/IP, DNS, DHCP)
• Experience in using Active Directory (Domains, OU’s, Objects, GPO’s)
• Strong knowledge of Windows operating systems
• Software Center Configuration Manager (SCCM)

• PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

• Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees.
• Annual Leave of 25 to 28 days, based on years of service, at full pay.
• Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary.
• Life Assurance & Income Protection: Life Assurance for 12 times you basic annual salary, up to a max benefit of £1.8million. 60% of your basic annual salary for a limited payment terms of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable.
• To find out more about our Total Reward package, visit

  https://youtu.be/acuhcv46Nz0