Product & Strategy Analyst - Repeats Team

Hybrid in London, United Kingdom

We’re looking for a Product & Strategy Analyst
We’re looking for a Product & Strategy Analyst to join our Repeats team, a cross-functional team of product, tech and analytics people, who are responsible for the product and lending strategy for customers that have already taken a loan with us.

The Company
Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe.
Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

The team
The team optimises and tests different product features for this customer base (such as pricing, amounts and different repayment options), and owns the digital customer journey for these customers (such as the information shown to customers with an active iwoca loan, and how customers re-apply once their loan is paid off).
You will initially take ownership of the customer journey, working with other team members to optimise our user experience, leading across the entire lifecycle from ideation, to execution and testing.

The role

• Identifying potential ways to improve the user journey to increase customer conversion retention.
  
• Blending qualitative insight (e.g. via customer research) and quantitative analysis (e.g. trends in the conversion funnel) to evaluate these opportunities.
  
• Leading the process for testing these changes, including:
  
  • Creating mock-ups of the changes, and collaborating with iwoca’s designers to fine-tune these ideas.
    
  • Working with our developers to smoothly and efficiently launch the changes.
    
  • Monitoring and analysing test performance with the support of our data scientists.
    
  • Sharing learnings from these tests with the wider business, and figuring out how these learnings can shape the team’s future direction.
    
• Collaborating with the Team Lead, to set the team priorities and roadmap.
  

The requirements

• Excellent critical thinking and problem-solving skills, with the ability to challenge and propose innovative solutions.
  
• Ability to analyse and interpret data to provide insights, and present information (both written, and verbally) that is clear, well-structured and engaging.
  
• Experience of working with tech, or willingness to develop in this area.
  
• Team player with a fine balance of confidence, gravitas, humility, and enthusiasm: you will need to work with various teams to get stuff done in a rapidly growing environment.
  
• Experience with creating and optimising customer user journeys is a plus.
  

The salary
We expect to pay from £50,000 - £70,000 for this role. But, we’re open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews.

The culture
At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services.

The offices
We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks
  
• Events and clubs, like bingo, comedy nights, yoga classes, football, etc.
  

The benefits

• Medical insurance from Vitality, including discounted gym membership
  
• A private GP service (separate from Vitality) for you, your partner, and your dependents.
  
• 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave
  
• A one-month, fully paid sabbatical after four years.
  
• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.
  
• 3% pension contributions on total earnings
  
• An employee equity incentive scheme
  
• Generous parental leave and a nursery tax benefit scheme to help you save money.
  
• Electric car scheme and cycle to work scheme
  
• Two company retreats a year, we’ve been to France, Italy, Spain, and further afield.
  

And to make sure we all keep learning, we offer:

• A learning and development budget for everyone.
  
• Company-wide talks with internal and external speakers.
  
• Access to learning platforms like Treehouse.
  

Useful links:

• iwoca benefits & policies
  
• Interview welcome pack
  

Compensation Range: £50K - £70K