The Team
The Risk and Best Practice team comprises a Risk and Best Practice Director (R&BPD), the Advisor role, a Senior Administrator and three Administrators.
The Role
Reporting to the R&BPD, the role involves providing support, guidance, and advice to the firm in identifying and managing regulatory risk and ensuring internal controls manage, measure, and mitigate risk. This is a great opportunity to be part of a new and developing team and make a positive change.
Role Responsibilities
· Assist the R&BPD in the analysis, administration, and processing of claims.
· Assist the Client Service & Complaints Partner in the analysis, and processing of complaints and claims.
· Design, develop and deliver internal regulatory training for new staff at induction and for existing staff as required.
· Undertake regular internal regulatory reviews/audits.
· Review and provide updates on regulatory policies.
· Maintain claims and complaints database/registers and produce regular reports, including Root Cause Analysis, for the Managing Partner (MP) and Senior Management to review, detailing the up-to-date position of claims and complaints.
· Assist the R&BPD liaising with our insurers, external solicitors, and Law South (a group of legal firms who collaborate on a variety of initiatives to improve business practices and development), to ensure matters are documented, progressed, and actioned in a timely manner.
· Provide advice and guidance on internal regulatory queries and support the Risk & Best Practice team with onboarding queries.
· Consider the impact of regulatory changes on internal policies and controls and update as required.
· Undertaking ad hoc projects when requested by the R&BPD.
Skills and Experience
Essential
· Previous experience in a risk and compliance role.
· Previous experience of reviewing and advising on risk and compliance policies and procedures in a law firm.
· Previous experience of designing, developing, and delivering internal regulatory training.
· Previous experience of undertaking internal regulatory audits.
· Detailed knowledge of SRA, AML and/or GDPR requirements and the regulatory framework.
· Ability to support and assist in the development of more junior members of the Risk & Best Practice team.
· Ability to communicate effectively across all parts of the firm.
· Good time management skills, the ability to manage your workload, meet deadlines and prioritise work.
· a flexible and proactive approach with a 'can do' attitude.
Desirable
· An experienced litigator (solicitor or legal exec) with good knowledge of professional negligence principles and Solicitors Code of Conduct.
· Working knowledge of GDPR requirements.
Benefits

• 25 days holiday + Bank Holidays
• Life Assurance
• Private medical insurance
• Pension
• Optional Benefits

Working Hours

• 9.00am to 5.00pm, Monday to Friday with 1 hour lunch break; 35 core hours per week

Job Type

• Full-time; Permanent; Office-Based

Job Types: Full-time, Permanent
Pay: £30,000.00-£37,000.00 per year
Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Salisbury: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person