Job Summary:
An opportunity is available for a friendly, detail-oriented, organised, Sales Assistant to join our team. The main focus of the role will be on delivering outstanding customer service by giving top priority to providing a high level of care to our clientele. This role will require a combination of technical responsibilities and direct customer interaction to ensure the smooth and efficient operation of the store.
**Full training will be provided**
Customer Interaction:
Greet and assist customers upon arrival.
Take measurements and support customers with products, ensuring that the fit, comfort and accuracy of frames are checked thoroughly.
Assist customers in selecting the perfect eye-wear, including frames and lenses, based on their prescriptions, lifestyle, and preferences.
Educate customers on the proper care of their eye-wear
Administrative Duties:
Maintain customer records, orders and transactions, ensuring accuracy and confidentiality.
Process payments.
Order and manage inventory of optical supplies, frames, and lenses.
Perform general office duties, including answering phone calls, responding to emails, and maintaining a clean and organised workspace.
Technical Support:
Calibrate and maintain optical equipment and instruments.
Repair and adjust glasses as needed.
Conduct lens edging and glazing, and fitting when necessary.
Customer Service:
Provide excellent customer service at all times by understanding customer needs, and addressing customer inquiries and concerns.
Offer product recommendations, explaining different lens and frame options to customers.
Handle returns, exchanges, and adjustments of eyewear.
Making customers feel welcome and valued to encourage customer loyalty.
Experience:
Previous experience in a customer-facing environment is required.
Prior experience in optics is preferred, however we will provide training and will continue to help develop and expand your knowledge.
Experience with optical equipment and software systems is beneficial.
Skills:
Excellent interpersonal and communication skills (both written and verbal), with a customer centric approach.
Strong organisational skills with attention to detail.
Ability to work efficiently in a fast-paced environment.
Ability to operate both in a team and individually to achieve sales targets and contribute to a positive and welcoming store environment.
Personal Attributes:
Friendly and approachable personality.
Enthusiastic to leave a positive long-lasting impression on customers.
Team player with a positive attitude.
Patient and empathetic, with a genuine interest in helping others.
Professional appearance and conduct.
Benefits:
Competitive salary
Sales bonus
Paid time off and holidays
Pension scheme
Employee discounts on eye-wear
Opportunities for professional development and training
Pop Specs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*This job description outlines the primary responsibilities required for the Sales Assistant position and is not intended to be an exhaustive list of all duties or responsibilities associated with the job.
Job Types: Full-time, Part-time
Pay: From £23,000.00 per year
Expected hours: 20 – 40 per week
Benefits:
Company events
Company pension
Employee discount
Flexitime
Referral programme
Store discount
24hr HR support
Schedule:
Monday to Friday
Weekend availability
Type: Full Time
Term: Permanent
Job Types: Full-time, Part-time, Permanent
Pay: £23,000.00 per hour
Expected hours: 20 – 40 per week
Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company events
• Company pension
• Employee discount
• Store discount

Schedule:

• Weekend availability

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person
Reference ID: Cribbs-Sales Assistant