Sales Support Administrator - 6 month secondment
IMServ is one of the UK’s largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence.
Purpose of the job:
To support the Utilities Sales Team by handling administrative duties, coordinating sales-related activities, compiling sales reports and being responsible for administrative recordkeeping via our CRM system.
Key responsibilities:

• Compile a suite of monthly sales reports and monitor sales efforts.
• Assist KAM’s/CXM’s as required with Contract/Service set up and onboarding.
• Be responsible for administrative recordkeeping via our CRM system.
• Support CXM’s with the invoice validation process to ensure monthly reconciliation of Customer portfolio’s.
• Receive and process purchase orders.
• Contact customers by phone or email to answer queries and obtain missing information.
• Maintain and update sales and customer records.
• Support the Utility Sales team with all administrative tasks
• Provide support to your colleagues on complex queries by sharing skills and knowledge
• Promote a culture of cross functional working to ensure our customers receive a high quality service and that both internal and external service levels are met
• Meet individual and team objectives
• Assist in the resolution of customer complaints.
• Take full ownership of issues, and to ensure timely, effective resolution
• Prioritise and manage your workload to team and industry timescales
• Identify own development needs and create a development plan

Skills required:

• Customer focused; can identify and respond to customer’s needs.
• Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
• Able to work in a complex environment with conflicting demands.
• Able to work at pace and to actively make decisions within scope of role.
• Anticipates issues and is pro-active in dealing with them.
• Can manage own time to meet daily requirements.
• Flexible, willing and able to cope with change with the ability to work under pressure.

Knowledge:

• Previous experience in sales administration, or a similar role.
• Exceptional interpersonal and customer service skills.
• Good level of experience and knowledge of administrative recordkeeping.
• Strong experience of using CRM systems, Excel, Outlook, and other MS packages
• Familiarity with sales reports and sales records.
• Excellent written and verbal communication skills.
• Sound commercial and financial awareness

Company benefits:

• 28 days annual leave plus Bank Holidays (contract dependant)
• Enhanced Salary Sacrifice Pension Contributions
• Life Assurance up to 6 X Base Salary*
• Subsidised Health cover*
• Subsidised Dental Cover*
• Contribution towards Eye Tests and Glasses
• In Office & Out of Office Social Events
• Retailer Discounts Platform
• Employee Assistance Program
• Wellbeing Centre
• Reward & Recognition

(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £24,000.00-£26,000.00 per year
Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Microsoft Excel: 1 year (required)
• CRM software: 1 year (required)
• Sales administration: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 13/09/2024