Overview of the role
Temla is a dynamic, growing company specializing in laser cutting, bending, and fabrication services within the engineering sector.
We are currently seeking a Senior Account Manager at Temla Laser, who will play a key role in managing and expanding relationships with our clients, ensuring customer satisfaction, and driving business growth. In this position, you'll be responsible for understanding client requirements, preparing accurate quotations, and coordinating with our production team to meet quality standards and delivery timelines. Additionally, the Senior Account Manager will help to seek out new business opportunities, upsell services, and contribute to the overall strategic direction of the company.
At Temla, we take pride in our dedicated and motivated team. If you're someone who thrives in a collaborative, positive environment, we’d love for you to become part of our team!
Key Roles and responsibilities:
· Consistently meet and exceed monthly revenue targets, while contributing to the team's overall revenue goals.
· Respond to client inquiries promptly and accurately, ensuring a high standard of service.
· Build and maintain strong, professional relationships with customers, managing key accounts to ensure exceptional service, and maximizing spend potential for each client.
· Gain a deep understanding of client needs and objectives, ensuring the company’s solutions align with their goals.
· Develop and implement strategies to grow existing accounts, focusing on increasing revenue from current clients.
· Maintain high levels of client satisfaction by proactively addressing concerns and resolving issues.
· Conduct regular feedback sessions with clients and use insights to enhance service delivery.
· Take full responsibility for jobs through production, resolving any issues promptly, including making site visits if necessary to protect and strengthen client relationships.
· Collaborate with the sales team to drive new business opportunities.
· Hold regular meetings and calls with clients to review performance, address concerns, and explore new revenue opportunities.
· Identify and capitalize on opportunities to upsell and cross-sell products and services.
· Provide mentorship and support to junior account managers and team members.
· Stay up-to-date with industry trends, market conditions, and competitor activity to provide informed advice to clients.
· Enhance marketing efforts by maintaining a professional presence on Linked In to boost the company’s profile.
Qualifications:
· Proven experience in account management
· Solid understanding of account management, sales strategies, and customer service practices
· Exceptional communication and interpersonal skills
· Strong client-focused mindset with a dedication to providing top-notch service
· Proficiency in 3D CAD software and other business tools (training will be provided if needed)
· Knowledge of the engineering industry
· Track record of consistently meeting and exceeding sales targets
· Excellent networking abilities and a talent for building strong relationships
· Self-driven, capable of working independently as well as collaboratively within a team
· Resilient, adaptable, and able to excel in a fast-paced environment
· Experience in social media management and content creation is a plus
Benefits:
· Salary: £30,000 per annum, based on experience +Bonus.
· Bonus: End-of-year performance bonus of up to 10% of annual salary.
· Professional Development: Opportunities for career growth and skill enhancement.
· Work Environment: Enjoy a positive, team-oriented atmosphere.
· Perks: Free staff lunch every Thursday.
· Pension: Company-sponsored pension plan.
· Holiday Loyalty Program: Additional holiday entitlement based on years of service, with 23 days of personal holiday plus bank holidays and the following extra days:
1 additional day after 5 years of service
2 additional days after 6 years of service
3 additional days after 7 years of service
4 additional days after 8 years of service
5 additional days after 9 years of service
Holiday entitlement is capped at a maximum of 30 days per year after 11 years of service.
How to Apply:
Interested candidates are invited to submit their CV detailing their relevant experience to Chloe@temlalaser.com. We look forward to welcoming a talented Senior Account Manager to our team at Temla Laser.
Job Type: Full-time
Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Washington, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Account management: 3 years (preferred)
• sales: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person