United Kingdom Job Openings
Edwards Ltd
Senior Technical Support Engineer - NCR
Eastbourne
October 16, 2024
Senior Technical Support Engineer - NCR
Join us on our journey for a better tomorrow.
Mission/Purpose
- To provide technical support to all Product Companies, Service Technology Centre's, Customer Centre's and Divisions for all products / E-Parts that have been designed by the Eastbourne Product Company.
- To provide support to the Eastbourne Product Company for every product that has been developed through the NPI process.
- To provide support to the development of new products
- Investigate issues with internal production, inter-site return and field returned products, producing 8D reports where required.
- Carry out data mining and analysis to track trends and ensure that failure modes are being resolved effectively.
- Ensuring all investigation workloads of the NCR team are managed and addressed in a timely fashion
- Explain and present to key accounts teams and customers the findings of any investigations.
- Able to manage own workload, supporting engineers with process and supporting lead engineers and managers with strategic decision making.
- Propose, obtain agreement and implement Copy Exact changes as required to ensure no customer non-conformities or interruptions to E-Part manufacturing.
- Ensuring all current information is handed over smoothly and H&S issues highlighted, when handing over to the escalations team
- Carry out and report on evaluation and compliance testing to EN Standards (e.g. EMC and Electrical Safety) for new and existing products.
- Resolve Customer, Sales and Service Teams' product application enquiries and issues, providing final level support via escalation to Technical specialists when required.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
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