Do you excel at customer service?
If so, you could be just who we at Waylands Automotive are looking for!
We’re currently looking for a Service Administrator for our Volvo franchise at our Swindon branch, which has recently been redeveloped into a state-of-the-art facility.
This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Duties will include:

• administering all preparation work required for vehicle arrivals
• adhering to our company processes
• supporting the service team with telephone enquiries
• completing invoicing
• examining paperwork to ensure quality standards are met
• carrying out self-audits before filing.

About You:

• You’ll be an active listener and excellent communicator.
• You’ll adopt a positive attitude with all customers.
• You’ll take ownership of the role and make it your own.
• You’ll get job satisfaction from providing an outstanding service to our customers.
• You’ll be comfortable working to deadlines.
• You’ll have a full UK driving licence.
• If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.

Salary, Hours and Benefits

• Mon-Fri 8am to 6pm plus one in four Saturday mornings.
• Generous basic plus bonuses (OTE £32,700)
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance of 2x basic salary

Why Waylands?
Waylands are an independent family owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the fifth year running. In our most recent staff survey, 95% of our staff would recommend Waylands to friends and family as a place to work.
Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.
We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger. If you’re interested in learning more, we’d love to receive your application.
Job Types: Full-time, Permanent
Pay: Up to £32,700.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store discount

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (required)
• Automotive software: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: BA/SA/Swindon