United Kingdom Job Openings
LloydsPharmacy Online Doctor
Customer Service Advisor
London
FULL TIME & PART TIME
August 27, 2024
Lloyds Pharmacy Online Doctor brings over 20 years of expertise in pioneering Digital Health, providing medical consultations online. Our mission is to excel in delivering personalised and accessible healthcare at scale. Our technology forms the foundation of our digital consultations for patients and decision-making tools for doctors.
Role Purpose
The purpose of your role is to be at the forefront of digital healthcare transformation and to support patients in receiving a safe and effective service in a fast paced and changing landscape. This is an office-based role (during the training period) with hybrid/remote working available once the training period is complete. Your permanent working pattern after training will be Saturday, Sunday and Monday. Candidates must be available Monday-Friday (office based) for the initial 6-8 weeks of training.
Key Responsibilities
- Maintain patient safety and uphold the highest standards of care
- Provide a discreet and efficient service to patients
- Work as part of a fast paced and energised team
- Deal with high volumes of patient queries
- Speak confidently to patients on the phone focusing on first time resolution
- Use the internal secure messaging system as the principal communication method to respond to patients
- Use the bespoke Online Doctor OPMS system to flag calls and messages accurately to enable accurate data collection
- Allocate lab test results to patients and assisting them in arranging relevant treatments where appropriate
- Liaise with pharmacies, labs and GP surgeries
- Raise operational and customer service incidents where customer care has been below that expected from the patient
- Investigate and resolve complaints received via a multitude of different platforms including an internal secure messaging system
- Oversee patient identity verification checks via an external partner
- Adhere to policies and processes relating to NHS partnerships
- Act as 'voice of the customer' on business projects and expansions
- Work collaboratively within various business functions representing Online Doctor
- Triage calls to other parts of the business
Essential
- Minimum 2 years+ Call Centre and customer service experience
- Experience of effectively handling customer complaints
- Energetic, empathetic communicator
- Excellent customer service skills and dispute management using first time resolution approach
- Excellent written and verbal communication skills
- Proficient in applications such as Outlook, Excel, Word, MS Teams
- Well organized, motivated
- Previous experience of using CRM portal
- Education to degree level or equivalent
- Experience of working in a healthcare setting
- DBS checked
Pay: £25,000.00 per year
Expected hours: 22.5 per week
Benefits:
- Employee discount
- Private medical insurance
- 8 hour shift
- Every weekend
- Weekend availability
- Weekends only
- United Kingdom (required)
New Job Alerts
Kodiform Therapeutics Limited
Scientist (Cell & Molecular Biology)
London
FULL TIME
November 18, 2024
View Job Description
Home Office
Authorising Officer
Birmingham
FULL TIME & PART TIME
November 18, 2024
View Job DescriptionFrederic Robinson Brewery
Housekeepers
Ilkley
FULL TIME & PART TIME
November 18, 2024
View Job Description
Atherley's Bakery Farnsfield
Bakery Packer
Farnsfield
FULL TIME & PART TIME
November 18, 2024
View Job DescriptionEl Rachum Care
Cleaner/Carer
Burton upon Trent
PART TIME & CONTRACT
November 18, 2024
View Job Description
LloydsPharmacy Online Doctor
Customer Support Advisor
London
FULL TIME
November 18, 2024
View Job DescriptionLooking for similar job?
SAP
Customer Success (CSM) - SAP Academy for Customer Success Program - UNITED KINGDOM (Hybrid)
FULL TIME
August 24, 2024
View Job Description
Carrot Fertility
Customer Success Manager (United Kingdom)
London
August 25, 2024
View Job DescriptionSee What’s New: LloydsPharmacy Online Doctor Job Opportunities
LloydsPharmacy Online Doctor
Customer Support Advisor
London
FULL TIME
November 18, 2024
View Job Description
LloydsPharmacy Online Doctor
Customer Support Quality Lead
London
FULL TIME
October 14, 2024
View Job Description
LloydsPharmacy Online Doctor
Executive PA/Office Manager
London
FULL TIME
September 20, 2024
View Job Description
LloydsPharmacy Online Doctor
Digital Marketing Specialist
London
FULL TIME
September 2, 2024
View Job DescriptionNew Job Alerts
Kodiform Therapeutics Limited
Scientist (Cell & Molecular Biology)
London
FULL TIME
November 18, 2024
View Job Description
Home Office
Authorising Officer
Birmingham
FULL TIME & PART TIME
November 18, 2024
View Job DescriptionFrederic Robinson Brewery
Housekeepers
Ilkley
FULL TIME & PART TIME
November 18, 2024
View Job Description
Atherley's Bakery Farnsfield
Bakery Packer
Farnsfield
FULL TIME & PART TIME
November 18, 2024
View Job DescriptionEl Rachum Care
Cleaner/Carer
Burton upon Trent
PART TIME & CONTRACT
November 18, 2024
View Job Description
LloydsPharmacy Online Doctor
Customer Support Advisor
London
FULL TIME
November 18, 2024
View Job Description