United Kingdom Job Openings
Stora Enso UK Ltd
Customer Excellence Specialist
FULL TIME
August 15, 2024
Career for a better climate. Every day.
We are looking for a Customer Excellence Specialist in the United Kingdom for Packaging Materials Supply Chain Customer Fulfilment. You will be important, first contact point for PM Customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationship with the customers and admin orders from inquiry to delivery, to meet customers’ expectations. Your work is supported by modern technology, Salesforce as platform for managing customer contacts and communication as well as managing workflow to route exceptions and special inquiries to tier2.
Customer fulfilment organization wants to be preferred partner for our customers as it is so easy to do business with us.
About the position
You will leverage your extensive competences about customer service, order fulfilment and service concepts to create loyal customers and differentiate us from competitors that offer similar products or services. Your knowledge to create customer value and drive innovation through digitalization will be utilized to develop our service competitiveness. And you can grow further your expertise of service channels in role of Salesforce Champion, which is one of special assignment in the team.
In this role, you will be responsible for:
- dedicated part of the customer base in co-operation with the concerned Sale Manager
- handling customer contacts through different channels and build relationship.
- handling customer inquiries, and “happy flow” of order management – default transactions with low manual touch.
- monitoring Customer credit limit and controlling stocks
- providing up to date info to Customer regarding the supply status of their orders
- advice customers regarding basic sustainability and product related questions and with their digital journey in e Flow online
- expansion of customer base and improving the utilization rate of e Flow online for onboarded customers
We offer you development opportunities for professional growth through trainings, promotions, implementation of state-of-the-art tools and development projects.
You will be a permanent home worker.
About you
You communicate easily in English language, in all types of situations, and you are passionate for good customer service and to implement best practices in daily work. You have self-discipline and the motivation to achieve goals independently and you are ready to take personal ownership of your job performance. You can maintain professional behaviour; effectiveness, accuracy and co-operation despite pressure. You are team player and interact with people effectively and you are willing to share and receive information.
To succeed in the role, you have minimum 3 years’ experience of Customer Fulfilment in a multinational environment and ideal candidate has also experience of working in digital service channels. You have previous experience of process improvement or process mining and automation work e.g. creating Power apps or action flows.
What we offer
By joining us, you will be part of our diverse working culture supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental wellbeing.
Successful candidates are offered:
- attractive employment conditions in an effective team work environment
- interesting, responsible and challenging work in international company with recognized reputation
- possibilities of professional development
- annual bonus
You can submit your application to us by using indeed. We are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible.
We might invite you to a video interview and/or aptitude tests. Also, our recruitment process could include pre-employment actions such as background, reference and health checks.
We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.
Job Types: Full-time, Permanent
Pay: £25,355.00-£30,000.00 per year
Additional pay:
- Yearly bonus
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
- 8 hour shift
- Monday to Friday
- A-Level or equivalent (preferred)
- customer service: 3 years (preferred)
- English (required)
- United Kingdom (required)
Application deadline: 08/09/2024
Reference ID: Customer Excellence Specialist UK
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